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35 results found

  1. To export all your user data and chat history into csv files

    Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

    1,076 votes
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    156 comments  ·  New features  ·  Admin →
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    started  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  2. in the ticket system add the ability to have "canned responces".

    Have it allow you to save an unlimited list of canned responses to the most common questions. Then when people ask the same questions over and over again you just select a pre written "canned response" and it gets pasted into the ticket

    21 votes
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    started  ·  0 comments  ·  Admin →
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  3. please! activate notifications on the mobile app when a visitor lands in the website!!

    18 votes
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    started  ·  1 comment  ·  New features  ·  Admin →
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  4. Available Chat History Option on Mobile Apps

    Dear Sir,
    Kindly enable Chat History option on Mobile Apps..
    Thanks..!

    16 votes
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    started  ·  0 comments  ·  Admin →
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  5. Scheduler setting on mobile app

    Please add a scheduler setting on mobile app so it will be easy to change setting while not around PC.

    13 votes
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    started  ·  9 comments  ·  Android app  ·  Admin →
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  6. Roadmap of things to come

    There's already a request for a Version history (which is a great idea), but equally as important from a end-user standpoint, is knowing what's coming down the pipeline. It helps build anticipation (but yes, also holds dev's feet the the fire) -- which isn't always a bad thing right? :D ... I know that the apps are taking more of the current important dev time. But knowing some juicy tid-bits of what's next can help hold the interest of those 'looking around' or 'testing other platforms'. :)

    12 votes
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    2 comments  ·  Admin →
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  7. have added functionality to mobile apps, Eg. able to access chat history and messages

    Allowing admin stuff to have access to chat and message history helps make their role more productive when they are off desk.

    11 votes
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    started  ·  0 comments  ·  Admin →
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  8. It would be great if the panel also have a Brazilian Portuguese version.

    It would be great if the panel also have a Brazilian Portuguese version.

    9 votes
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  9. Make the phone app have an option to choose custom ringtone for incoming chats

    It will be good to choose custom ringtone from your phone so you can make it like someone is calling you when there is incoming chat.

    9 votes
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    started  ·  10 comments  ·  Admin →
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  10. Clickable link in welcome text

    It will be grat if we can do clickable a link in the welcome text. This way I can add there a FAQ link

    8 votes
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    started  ·  0 comments  ·  Admin →
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  11. on mobile app make option so that it rings when a chat is waiting

    it currently only beeps like a message notification but i would like option to set a ringtone.

    7 votes
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    started  ·  5 comments  ·  Admin →
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  12. enable the mobi widget icon to be used on a desktop site

    7 votes
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    0 comments  ·  New features  ·  Admin →
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  13. app notification need to have continuance ring just like mobile call

    App notification need to have continuance ring just like mobile call to avoid mistakenly ignoring a chat request

    6 votes
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    started  ·  1 comment  ·  Admin →
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  14. Create new Accounts

    Providing an API to create new accounts/customers for white label Agencies. We would be able to integrate this in our provisioning application and don't need to do this off the process manually.

    6 votes
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    1 comment  ·  New features  ·  Admin →
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    started  ·  Admintawk.to (top bird!, tawk.to) responded

    We are currently in Alpha on our REST API, which will allow for account creation, and more granular Agent control.

    Once we release the beta, we will invite you.

  15. Make it possible to only have the chat box on certain pages using the Joomla CMS

    As above, either using your Joomla plugin or ideally via the Admin settings at tawk.to so I can continue to just use the javascript on the template.

    6 votes
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    started  ·  0 comments  ·  Improvements  ·  Admin →
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  16. I'd like to choose the monitoring data for each website

    In case you have more than one website would be better if you could choose the monitoring data in the dashboard referred to each website!

    As far as I'm concerned I prefer to choose the website and see the data of it instead of seeing the data that a total of all websites

    6 votes
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    0 comments  ·  Admin →
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  17. Icelandic

    Hello. Can you add Icelandic? I can Translate ASAP.

    4 votes
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    2 comments  ·  Admin →
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  18. Long and loud alert for iPhone

    It sucks to miss important chats because I don't notice the alerts when out of office with only my iPhone connected to your system. I run a one-man company and quite often my only connection to chat is my phone.

    If the incoming calls keep ringing loud until I answer, why couldn't the chats, which are often even more important?

    Your desktop alert is good, long and loud but it is kinda illogical to have a louder alert on desktop, where you normally stare at the screen anyways, compared to a phone that is in your pocket often in noisy…

    4 votes
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    started  ·  1 comment  ·  Admin →
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  19. Decrease height of popup message.

    When you select position from the list, popup appears. Now it covers the whole list (by height) and it's uncomfortable.

    4 votes
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    started  ·  0 comments  ·  Improvements  ·  Admin →
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  20. Make all the features in desktop version the same for mobile so we don't to bring a pc.

    The full desktop features MUST also be experienced in mobile or tablet so that those without a pc, mac or broken laptops/PCs aren't left behind. The mobile versions are lacking. Can't work properly in the mobile.

    4 votes
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    started  ·  Admintawk.to (top bird!, tawk.to) responded

    We are already porting functionality from the desktop version to the mobile version(s). Eventually all of the functionality will be available on the mobile apps also.

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