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  1. 18 votes
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    started  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. 'Tabs' on Ticketing

    Hi,

    The 'Tab' feature can be used on chats but as an improvement, it could be added for ticketing.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. in the ticket system add the ability to have "canned responces".

    Have it allow you to save an unlimited list of canned responses to the most common questions. Then when people ask the same questions over and over again you just select a pre written "canned response" and it gets pasted into the ticket

    21 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Clickable link in welcome text

    It will be grat if we can do clickable a link in the welcome text. This way I can add there a FAQ link

    8 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. To export all your user data and chat history into csv files

    Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

    1,013 votes
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    started  ·  128 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. on mobile app make option so that it rings when a chat is waiting

    it currently only beeps like a message notification but i would like option to set a ringtone.

    7 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make the phone app have an option to choose custom ringtone for incoming chats

    It will be good to choose custom ringtone from your phone so you can make it like someone is calling you when there is incoming chat.

    9 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Icelandic

    Hello. Can you add Icelandic? I can Translate ASAP.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make all the features in desktop version the same for mobile so we don't to bring a pc.

    The full desktop features MUST also be experienced in mobile or tablet so that those without a pc, mac or broken laptops/PCs aren't left behind. The mobile versions are lacking. Can't work properly in the mobile.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are already porting functionality from the desktop version to the mobile version(s). Eventually all of the functionality will be available on the mobile apps also.

  11. 3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Roadmap of things to come

    There's already a request for a Version history (which is a great idea), but equally as important from a end-user standpoint, is knowing what's coming down the pipeline. It helps build anticipation (but yes, also holds dev's feet the the fire) -- which isn't always a bad thing right? :D ... I know that the apps are taking more of the current important dev time. But knowing some juicy tid-bits of what's next can help hold the interest of those 'looking around' or 'testing other platforms'. :)

    12 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Create new Accounts

    Providing an API to create new accounts/customers for white label Agencies. We would be able to integrate this in our provisioning application and don't need to do this off the process manually.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    We are currently in Alpha on our REST API, which will allow for account creation, and more granular Agent control.

    Once we release the beta, we will invite you.

  14. Integration of another channels via .api and require emails when trigger message is sent

    Ok, I would like to give 2 suggestions for future updates that I think would be very useful. One of them would be to even if the trigger message is sent show a field in the chat to be filled the email of user as it is at zopim chat and the second would be to integrate with another plataforms directly as I think the way it integrates with facebook for general users isn't practical enough to be efficient and they use it

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make it possible to only have the chat box on certain pages using the Joomla CMS

    As above, either using your Joomla plugin or ideally via the Admin settings at tawk.to so I can continue to just use the javascript on the template.

    6 votes
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    started  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Scheduler setting on mobile app

    Please add a scheduler setting on mobile app so it will be easy to change setting while not around PC.

    13 votes
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    started  ·  2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  17. Decrease height of popup message.

    When you select position from the list, popup appears. Now it covers the whole list (by height) and it's uncomfortable.

    4 votes
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    started  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. app notification need to have continuance ring just like mobile call

    App notification need to have continuance ring just like mobile call to avoid mistakenly ignoring a chat request

    6 votes
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    started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Samsung S6 I can't copy txt from my txt session

    allow standard txt copy from phone

    2 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. have added functionality to mobile apps, Eg. able to access chat history and messages

    Allowing admin stuff to have access to chat and message history helps make their role more productive when they are off desk.

    8 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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