After updating tawk in the PROPERTY MEMBERS section, when we disable access to the operator, we stop seeing its name. This is very inconvenient because when the operator change starts it is harder to find because the name is not displayed and you need to open it to see its name. Please specify if this can be fixed. Thank you in advance.https://prnt.sc/rmqhgq60 votes
this issue has now been resolved.
With the new interface (~3/24/20) in both the Web dashboard and the Application dashboard (Windows), every selection or deselection of a property to accept chats from CLOSES the dialog box. Previously, the dialog worked as I think it should: I was allowed to enable/disable as many properties as I wanted with the dialog open; then I expressly closed the dialog.1 vote
This has been fixed.
because your old design doesn't open chat automatically , although applying trigger message,
new design only trigger message , not whole chatbox with trigger message
Our Site:- www.legalwiz.in96 votes
We have released new options under Widget Settings, including requested ’Disable message preview`.
Those options could be found in Admin – select required asset (widget) – Widget Settings.
This option will disable current message preview above the widget and on message from trigger or an agent will maximize chat.
Please note that if you have enabled Pre-chat form, visitor will be required to fill it or skip (if all fields are non-required) first, before he can view chat messages.
It would be great if we can receive an email when there is a new chat request.1 vote
Hello i suggest to have option of android notification sound change1 vote
Seems “Ring tone” should open sound selection.
We have no control over Oreo notifications settings, they depend on how they are done in Android version and how device manufacturer will implement interface for them.
We only create notification groups required for the app (Visitor chat, Agent chat, New visitor and others) and set initial values of sound, vibration, priority and other settings.
Please, add the option to close several chats or tickets at once. Having to open them one by one is madness! Thanks!
Please, add the option to close several chats or tickets at once. Having to open them one by one is madness! Thanks1 vote
This has been implemented.
Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
Fix this plz!280 votes
don't allow 2 agents chat in the same time with the same visitor, or notify the agent when his partner join to the same chat with the same visitor10 votes
If chat is already served, other agent will need to confirm (press Join twice) that he wants to join already served chat – “Another agent in chat, join anyway?”
When other agents joins the chat there will be a system-message “ has joined the conversation.”, so first agent will know that there is other agent participating in the conversation.
Even if the visitor does not open your chat, they get a pop out bubble with the message the Chat Agent is sending them.6 votes
Thank you for the suggestion!
Currently it is available for the browsers – above widget icon the preview message with an input will appear.
On mobile browser it will still be shown as number of unseen messages in circle besides the widget.
If your request is for the mobile view, I can merge your request with this one:
If it will be done for the mobile, it will be done for all messages, not only for a trigger which is theme of the request.
Make it possible to see total report for a date range1 vote
This is already available.
Go to Reports – click Filter – select start and end dates you want to view.
i have a added pre chat form to one of my clients website but the thing that happend is pre chart form dosent show up in Mobile phone , this is a Bug need help1 vote
There is a bug on mobile devices when agent joins a chat, the name of the agent's and display picture is not showing on the top bar3 votes
Thank you for opening the ticket.
Our developer started work on fixing this issue. Soon it will be fixed.
Radius change don't affect after save. Everything else work fine. I try to change browser or page name, the demo show correct cornerns not the page1 vote
Can you please write to firstname.lastname@example.org so our tech support could reply with a solution or assign the ticket to our developer to check out the issue.
Hello, tawk ios app has not “keep me logged in” feature. I need to login everyday. I was wondering that could you add this feature sometime?1 vote
The remember option was there for a long time, seems there was an issue which not allowed to enter with remembered session.
Please update to the latest version, there were some changes in login logic, maybe it will prevent from this issue to happen.
If you notice issue in the app please create a bug-report from the app, so our developers could check what happened and provide a solution or fix the issue. Could be done from login screen button “Send a bug report” or from app Settings.
after conversation Notification change. To write with different languages, change should be variable.
Change of mail notification after speech. To write in different languages, change must be allowed.
Thank you for chatting with us. Feel free to start a new chat session or enter your email and send a transcript of this conversation to your inbox.1 vote
This is a static text that can be translated here: https://crowdin.com/project/tawk
The mentioned text can be found in in the `visitor.xml` file.
This is a paid add-on of tawk.to platform to remove/customize branding in the widget, ticket emails, sent chat transcripts and setup your own support email address.
– $12.00/month (if paid annually)
– $15.00/month (if paid monthly)
For more info please check here: https://www.tawk.to/knowledgebase/advanced-features/remove-branding/
Pop up live chat option for two types of visitors, 1 Business Customer. 2 Candidate Applying for new Job
We have two different audiences, business customer and candidate applying for a job can we have two pops up for this so the customer/candidate has an option?1 vote
On the same page there could be only one embed code for a widget.
But you can use Direct chat link:
Create two widget-asset in tawk.to: one for business customer, one for job candidate → place two button on your website with appropriate direct chat link.
hello, when closing a chat the same does not ask the data of the pre chat it seems that only after a good time, because of this?1 vote
If chat session with the visitor haven’t ended yet, he can continue the same conversation.
After session dies the visitor will see pre-chat form, but prefilled with his info, because he is recognized by given cookies files.
In case if you with for pre-chat to be always cleared: you can upvote this request:
I bought the add-on to remove branding and am setting up the SPF and DKIM records in Godaddy.com. I can get the forwarding and SPF to verify but cannot get DKIM to verify. Any tickets I create the email gets quarantined by Office365. I believe if DKIM can get verified it hopefully will solve this. Need clearer instructions how to resolve if DKIM doesn't verify.1 vote
We have replied to your ticket:
There should be 2 cname records.
points to tawk1.domainkey.mta.tawk.to
host : tawk2.domainkey
points to tawk2.domainkey.mta.tawk.to
The ability to have an automated response system where I can input pre-questions with a checkbox that the client will enter fast.
Example: I probably can create 10 questions, looking for specific answers (a checkbox option). Form the end user's perceptive this will be easy to just click and click within a minute, but to us it will provide the specific answers that we are looking from a chat interaction.1 vote
You can setup Pre-chat form (Admin – Widget Content – enable Pre-chat form).
You can add several questions with input fields, multiple or single choice selections.
- Don't see your idea?