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  1. Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of

    When an agent writes a reply is there any way to have the chat windows pop up/open even if after the visitor minimized the chat window? Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of the previous replies are stacked on the top of the last reply which forces the visitor to have to scroll through all prior replies to get to it, because the pop up chat window does not expand to display all of the conversation?

    1 vote
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    If visitor chat is minimized visitor will see a message preview above the widget icon with three latest messages. Under this popup is an input, so visitor can reply even without opening the chat.

    Scrolling to last message will go against conversation UX (User Experience) practice for massaging behavior in most of application – user should be navigated to first unseen message. Also when user starts scrolling down his unseen messages count is decreasing – with scrolling from latest it won’t be possible.

  2. add the ability to receive an email notification one minute after a missed chat

    Sometimes we have chat operators who are not logged in but are working at our company. If they receive an email about a missed chat (or unanswered chat) after one minute a user has sent a chat message, they would be able to log in and still answer it.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Unfortunately it won’t be possible technically.

    You can use our mobile apps (for Android and iOS) to receive push-notification and if necessary reply via app.

    Please note that alive mobile session will keep widget always in Online state: agent need to either change status in mobile app to Invisible, either log out or end mobile session from web-dashboard (Profile > Browser & App sessions)

  3. Better ip geolocation implementation.

    I noticed the location of a coworker whos IP is known by me is 80 km off. I think we can use a fix here.

    Thanks,

    Ton

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Missed chat when visitor close.

    If a visitor open a chat and end it before i answer it is marked as a missed chat, that make sense, BUT sometimes they open it accidentally and end it in few seconds, before i can answer it, and is also marked as a missed chat. But it wasn't, the visitor made a mistake, and it's been a problem to find out if the chat was really missed or a visitor mistake (i can't miss any chat, so i check it every day).
    The sugestion would be a minimum time to be considered a missed chat (15-30s)

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Good morning!
    We should make behaviour same for chats, since we can’t predict if such visitor is important or not for you or other user of tawk.to system. Also there could be a pre-chat form with visitor details, so visitor could be reached by creating a ticket from his chat.
    You can set filter in Messaging to show you only open chats, so you can easily find them, check the messages and close.

  5. 1 vote
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    declined  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make the app run in the background longer and notify us

    Enable the smartphone app to stay logged in in the background and give us notifications when a client starts a chat and also when the app session expires so that we can log back in. It would be nice if it stayed on at least a couple of hours, like 12. Thanks and keep up the good work!

    5 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Android implemented restriction for background work of apps. So tawk.to app works 1 minute when minimized and goes to sleep after.
    The session is still alive and you are still logged in and we send push-notifications for activity on your website: new chats, new visitor and agent messages, new visitor (disabled by default), video-, audio-calls (from addon).

  7. show email address field on property member page.

    when viewing my agent list, there is no email address field. it would be nice to be able to view and possibly edit the email address for one of the agents.

    4 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hey tawker,

    There is a reason why we don’t show Agent email addresses. Tawk.to is an Agent centric application so the email is a private piece of information. Similar to Facebook, even though you have to use an email to log into Facebook, by viewing a friends page, you cannot see their email.

    Hope this explains our reasoning.

  8. contact form

    Instead of replying users to send emails to my forwarding emails, why don't make a contact form for them to fill it? I mean not the contact form in the chat, but a totally indepenndent contact form embedded on a website.
    Example of infos is Name, Email, Subject, Message......
    Instead of letting the send an email, why dont ask them to fill up a form? I currently use Pirate Forms and it isnt working well as its a 3th party.

    Please consider,
    thanks!

    Example : https://gyazo.com/0b90a2bdd113e728ad7e952a2dfa5df2

    7 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hey tawker,

    That is a completely different product and use one of the companies that do this. Our strong point is live chat. But you never know where would we expand next.

    Thank you for the idea!

  9. Remove client cookies from the widget

    It would be desiderable to allow a "remove client data on chat closed" from the widget configuration menu. I've some clients that chat with us from a public computer. We ask for client's name prior to chat but once the client close the chat, the next client is not asked to fill his/her name and the name of the previous client is used, because the computer is the same.

    2 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Manuel,

    We are not planning on removing the cookie data because it breaks the statistics. But you can inform Visitors to use the incognito mode that most of the modern browsers have and that will clear cookies automatically after closing the browser window.

    Hope this helps!

  10. Cordova Phonegap API

    It will be best if this thing available for hybrid apps like Phonegap/Cordova/ionic Frameworks?

    1 vote
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Shivam,

    We had experience where apps coded in this way tend to lag a lot so we decided to go native for Android and iOS. there will be new versions coming out in early Autumn.

    Hold on tight!

  11. Firewall to restrict users access dashboard outside company.

    There are times when a company don't want agents to play foul on website visitors. We tested twak.to and we found that there is no way we can restrict a agent from logging outside company network. This allows them to login to dashboard and chat with our customer, doesn't matter if they have left the company or not even part of it. Agents can share password to competitors who can engage with our customers and misguide them.

    Firewall settings where Admin can define public ip or range from which his company profile can be accessed. This will allow one to…

    1 vote
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    declined  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove Sleep Mode. It makes no sense.........

    Remove Sleep Mode. It makes no sense.........

    15 votes
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    declined  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Edit the widget css

    I want to be able to edit your widget css of my own liking. My friends are very desirable to do so

    263 votes
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    42 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Linh,

    Thank you for your feedback!
    We are currently planning on adding a lot more customization option to the widgets but we won’t be adding the support for CSS modifications.

    We think that the advanced widget modifications will be enough for you not to have the need to edit any CSS.

    Hope this answers your question!

  14. provide the validation for phone number,email,extra

    provide the validation for phone number,email,extra

    1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    As our product is used world wide, phone number validation will not be feasible but e-mail validation already exists.

    Hope this answers your request.

  15. Custom trigger seconds

    Custom trigger seconds, yeah you can select 10,15 secounds... but i want 1-2 5-7 secounds to set ... and put 2 triggers one on 5 secounds one on 7 secounds

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Alexei,

    Thank you for the idea.
    The reason why we are not allowing lower trigger seconds, is because we don’t want for people to be able to spam their Visitors because that annoys them.

    Hope this answers your request.

  16. auto reply when offline

    auto reply when offline

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Windows Application Spell Check

    There's no spell check facility natively in the windows application. Because of this I'm more likely to use the website rather than the web application as there's native spell checking done through the browser. If you are keen to get people using your apps then this is must-have.

    18 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawkers,

    Unfortunately spell check is another industry and done at OS level so we are not planning to develop our own spell check application.

    Hope this answers your request.

  18. Disable input form for offline message (= just a leave a message)

    For offline messages, we don't want the user be able to leave us a message directly (which we get via email from tawk.to, very hard to track and reach out to customer).

    Instead, we just want to leave a note, telling the user he can always send us an email to our support team (which then lands in our ticketing system).

    285 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    The offline message will be placed as open chat in Messaging section.
    You can convert that offline message into a ticket and have conversation with the customer through tawk.to ticketing system.

  19. Chrome Extension

    A Google Chrome Extension like a Hangout

    https://chrome.google.com/webstore/detail/hangouts/nckgahadagoaajjgafhacjanaoiihapd

    To autostart and go online allways when the google chrome is opened

    25 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Issue: js-api onChatStarted not triggered by trigger messages

    When a message is shown by a trigger, the onChatStarted function is not triggered.

    I can see the potential in both scenarios tough.

    But in the project I am currently developing, the widget should be shown when a trigger message is posted. (initial = hidden)

    Maybe an extra optional function parameter for onChatStarted could be of some use?

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Nick,

    Thank you for the idea but we don’t consider a Trigger message a started conversation. Only when a human starts a conversation then we consider it.

    Hope this answers your request.

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