Transfer files in agent chat
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently do not have the option to send files directly to other agents or groups.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at firstname.lastname@example.org
Would also LOVE this feature. Then I can remove our teams need for Slack :)
Walter Adriano da Silva commented
possibility to send from transfer area content (including image) in agent to agent chat
Dragoni di Avakin commented
we need it also. we give support. we need always send screenshots or video to discuss over it agent to agent.
Attachments in agents chat to send each other files.
This is must have feature..Agents need to transfer file about policies and out courses to respond to users
we need Attach files in chat group
we need it also. we give support and we develop software also out of office. we need always send screenshots of software to discuss over it agent to agent.
this answer to Adam: you ask why? because agents solve a customer problem need photos. we give sofware support to customers. customer can not make something. he/she send screenshot to agent. if agent can not solve it. and then agent needs to send other agent level to solve it asap.
tawk has a feature like customer to agent sending image file. like this we need agent to agent sending image file feature.it is easy to add it. i think most of users would like it.(we are licensed user of tawk.to)
As above really. When talking to another agent via Direct Message, options are lightweight and limited. I think it would be beneficial to have some of the options that are available in customer - agent chat, specifically the ability to add/attach a file/screenshot
one feature should be add it. agents should send file each other
Agents can send files to clients
Client can send files to Agents
Why can't Agents sent files to Agents?