More Color Codes of Website Visitors
Currently the same color code "blue" is being shown for
1) visitors who opened the chat panel but did not start a chat yet,
2) visitors who are chatting with another agent, and
3) visitors whose chat was ended by the agent with whom they were chatting with, and left their chat panel open.
I believe that separating those three states into three different color codes would further help agents to recognize the upcoming chats.