"Seen" function

It will be great to have that function "Seen" like in Facebook, that agents can see or clients read their message

394 votes

Almantas shared this idea · Nov 11, 2015 · Flag idea as inappropriate… · Admin →

Admintawk.to (top bird!, tawk.to) responded · May 19, 2021

To All Our Valued Users,

Thank you for choosing tawk.to and for reaching out.

We currently don’t have a “Seen” function with our chat widget.

Our dev team are is working on a huge rollout of new updates for our Messaging product.

We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Show previous admin responses (2)

15 comments

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Tobias commented · March 18, 2021 1:50 PM · Flag as inappropriate

@jeff nice idea, to also see if Ticket email opened

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Anonymous commented · June 12, 2020 2:12 AM · Flag as inappropriate

Include read message function!!!!! PLEASE

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Shivam Gupta commented · December 20, 2019 8:55 AM · Flag as inappropriate

you have to include message seen or not seen by visitor.

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Jeff commented · December 4, 2019 12:34 PM · Flag as inappropriate

This would be great for both on-line chat, and the ticket/email system.

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Anonymous commented · April 2, 2019 12:19 PM · Flag as inappropriate

Ability to see if visitor saw my reply. A small check mark like in messenger.

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Anonymous commented · February 11, 2019 11:12 PM · Flag as inappropriate

It will be great if you can add read receipt tick mark like as WhatsApp.
So that we can see whether he read or not our messages

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Anonymous commented · October 5, 2018 6:15 AM · Flag as inappropriate

You should need to include delivery and read notification like whatsapp.

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Anonymous commented · September 4, 2018 1:15 AM · Flag as inappropriate

Please add any tick, mark or sign which confirmed us for the delivered message.

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1234 commented · May 5, 2018 12:44 PM · Flag as inappropriate

The ability for an agent to see when a customer has 'seen' the message. The ability for a customer to see when an agent has 'seen' their message - 'seen' could appear below their message.

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Shruti Jain commented · August 30, 2017 4:19 AM · Flag as inappropriate

There is no "seen" notification on every conversation.

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Morten Andersen commented · September 27, 2016 1:31 AM · Flag as inappropriate

This feature would be great. When is this planned for?

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Vincent commented · September 9, 2016 11:06 PM · Flag as inappropriate

This would be great

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Anonymous commented · July 26, 2016 7:52 AM · Flag as inappropriate

Just like facebok having a "read" option for tell the agent that the client have read our message

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Anonymous commented · October 8, 2015 6:59 AM · Flag as inappropriate

in facebook chats i saw there is a option called "seen" . when one chat person saw a massage then in other chat person will notice that patner had see that . can you add that option . only want to see the visitor has saw the chat . no need to saw that agent has seen to visitor .

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Anonymous commented · February 9, 2015 6:31 AM · Flag as inappropriate

it tells when users seen messages

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