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Labels / Folders for Ticket System

The Ticketing system is great!

I would really love the option to create various folders under (messages/contacts/spam/trash)

e.g: quotes // products // complaints.

Once a ticket has been submitted, I can then move it to a folder to better keep track of it.

I am aware of the search tags, but this isn't streamlined for efficiency at the moment.

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Lee shared this idea  ·   ·  Report…  ·  Admin →
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  • CRD commented  ·   ·  Report

    This would be GREAT!

    Really hope this happens. Has been under review since July 2016.

    Tawk is the best!

  • Pabindra Raj Malla commented  ·   ·  Report

    1. Canned message : ready made messages for often asked questions.

    2. Transferring chat or inviting agents for active chat : whenever a current agent is unable to provide the help needed then he can transfer chat or invite another agent who is better equipped to answer the client's questions.

    3. Connect social media like Facebook and twitter and convert social media posts as ticket.

    4. Ticket status : open, on hold, escalated and closed.

    5. Ticket classification : None, question, problem, suggestions or others.

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