Hyperlink available in Pre Chat Form
In the pre chat form, if you post a telephone number there, it will become a hyperlink. It would be beneficial to be able to add custom hyperlinks in the pre chat form. IE: "Click here to access xxxxxxxx" , upon clicking on that link, would re-direct users to a custom webpage.
Yes!! This is an absolute must in my opinion. I would also like the option to convert bit.ly links because if I have a a few of those in the "pre chat" form it can easily help me funnel not-needed live chats.
Just imagine, visitor launches up a chat, and BOOM! There are a few links that goto the forums, contact form or special promotion offer / survey.