Canned responses
Option to save and add canned responses.
Would save a lot of time for people who don't look at the FAQs
Julian Santamaria
shared this idea
Hi there Julian,
Shortcuts solve your problem.
Just add as many as you feel necessary and they can be added whenever you need to.
Hope this helps.
3 comments
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Admintawk.to
(top bird!, tawk.to)
commented
It is also possible to use them in email messages, just type / in the message body area, and you will see the list of shortcuts.
We will also be adding it in to the sidebar of the Messages view very shortly, so you will be able to search for them there.
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Anonymous
commented
Yeah, but it is only possible to use them in the chat function. I really want to use them also in the email function. At this time I am using groovehq and they have that. It saves a lot of time.
Will this be possible in the future.?
Regards,
Andy -
Anonymous
commented
+1 canned response help agents a lot