Auto respond if no agent response
If say 5 chats come in at once, the agent may not be able to respond to all quickly. Can an auto response be triggered after a predefined timeframe?
Hi there Paul,
You can accomplish the same effect by setting up triggers. Here is more info on Triggers: https://www.tawk.to/knowledgebase/advanced-features/creating-and-managing-triggers/
Hope this helps!