enabling shortcuts in the middle of a sentence
I was surprised to see that is not possible to use of shortcuts is the middle of a sentence. So you can't use the SC to write something like: "please visit this page: /(something)......."
Some would say that you can put all the sentence in a shortcut already, but in my case it's not so easy because every client has different needs, therefore I cannot pre-set all the possible answers.
Would it be difficult to fix this?
Thank you for choosing tawk.to and for sharing your question here.
Our forward slash (/) feature for Shortcuts can only be used at the start of a message at this time.
We currently do not have the function to insert Shortcuts in the middle of the conversation.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at email@example.com
Alternatively, you can reach me here at firstname.lastname@example.org
Alexander van Dijl commented
Great suggestion! I had some trouble responding to an email where I use a /shortcode at the beginning and at the end.