Email Address field and Browser control option.
Hello, I request you to think about two features in order to make tawk.to chat widget more efficient.
- If visitors could initiate the chat without having to fill in their email, name etc and after initiating the chat, all the mandatory fields set by admin will popup inside the chat box and ask users to update them. It will allow users to start the chat without worrying about giving their information, and once they get into a conversation, they will like to stay updated by providing their email address. You can see this feature at intercom.io.
Please let me know, what you think about it.
- In snapengage chat widget, there is an option to put commands via which one can control visitors browsers and take him/her to different page of the site, without asking visitors to do it manually. It is an excellent feature for product and service explanation. Please think about it as well.
let me know, if you want to get more information about these features and your views on my request as well.