Tickets only visible to assigned department's agents
When you assign a ticket to a particular department, only agents from that particular department will be able to see the ticket in the Messaging section.
Admins will still be able to see all tickets from all departments
Any update in this topic? Would be great if new ticket notifications would be sent to their departments only. Waiting for this a couple of years now. I can see it at the offline form notification and missed chat notifications except azt the new ticket notifications. I think it wouldn't be that hard to implement this function. Even if it would be reachable for an extra fee.
just add this feature. its been almost 4 years
Wow, this feature has been added almost 4 YEARS ago and it is still under review?
This is such a basic ticketing feature, I'm stunned you still haven't added it.
vivek bandebuche commented
we have made 2 departments
say (1) ABC and (2) XYZ
both the departments save separate agents.
but when i check from the dashboard of one of the agent of (2) XYZ
he is able to see all the tickets/chats of (1) ABC and (2) XYZ both.
ideally each department should be able to see their own departments tickets only.
adding a department and footer the any ticket sent. So it would say the department in the subject and the business details in the footer