The DT has approved our GenHoras online attendance control solution. https://www.genera.cl/control-de-asistencia/

We want this too please https://www.gtaportal.org/

Has this been fixed? Would love to filter out my own visits at www.prosex.dk (Professional Sexology and Couples therapy)

If we use the ban feature. It blocks all of our users, even those who need to use the chat bot. Kindly find a way to make this work.

https://get-mobdrovip.com

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Hi Mathias,

Thank you for choosing tawk.to and for sharing your challenge here.
You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:

To identify whether the visitor is your actual user or your agent, you can follow the steps below:

1. Ask your agents to visit your website and initiate a test chat.
2. Join the test chat.
3. In the top right section of your active chat window, select the ‘Details’ section (tab).
4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address.
5. Save all settings.

The next time your agent visits your website, their name will now appear under the ‘Monitoring' section.

You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.

Visit this link for more information: https://help.tawk.to/article/banning-a-visitor

I hope these suggestions address your concern.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

so here's how I did it.

I wrapped the chatwidget code in this:

$.getJSON('https://api.ipify.org?format=jsonp&callback=?', function(data) {
if (data.ip !== '<Your IP>') {
[[TAWK-TO CODE]]
}
});

This works for me to filter it

This should have been a default option in any chat support software. It's simple to apply a filter.

Please add this feature. In the next update, the IP filter is the easiest to implement and most preferable.

If we use the ban feature. It blocks all of our users, even those who need to use the chat bot. Kindly find a way to make this work.

Thanks a lot for listening to our Suggestions. Please Apply them also.

Yes this is sorely needed.

Another simple fix, as metioned by Ahmet earlier, is the 'Ignore' button, BUT of course you need to have a PERMANENTLY IGNORE option. Doesn't sound so difficult.

Seriously guys? People have been asking for this for 5 years now, and there's still no progress?!

If you made it a premium feature then you'd have some good funding to develop this and other features people were asking for!

We want this too please

We also would like to hide our own employees through their IP.

Yes, we would also like to see a filtering option by IP

In the context of WordPress, you could handle it at some level by making the script not appear for logged in users (or role-based triggers if you are running membership site). This can be done by using a plugin or custom code.

This is a basic feature. Without it the monitoring stats are very misleading. www.emile-education.com

still no fix for this?

+1 for a way to filter yourself or your IP without a blanket ban. Maybe using cookies?

I agree, banning the IP isn't a great solution. We want to be able to filter the visitors