Filter out own people (by IP or name) from monitoring
We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.
I'd like to filter them out.
I'd suggest to filter them out either
- by using the IP address (which is proably the easiest)
- by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)
Thank you for the suggestion.
Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
To ban by IP, please go to Admin – Ban List – click Ban IP button.
Another simple fix, as metioned by Ahmet earlier, is the 'Ignore' button, BUT of course you need to have a PERMANENTLY IGNORE option. Doesn't sound so difficult.
Nick Watts commented
Seriously guys? People have been asking for this for 5 years now, and there's still no progress?!
If you made it a premium feature then you'd have some good funding to develop this and other features people were asking for!
We want this too please
We also would like to hide our own employees through their IP.
Yes, we would also like to see a filtering option by IP
In the context of WordPress, you could handle it at some level by making the script not appear for logged in users (or role-based triggers if you are running membership site). This can be done by using a plugin or custom code.
This is a basic feature. Without it the monitoring stats are very misleading. www.emile-education.com
still no fix for this?
+1 for a way to filter yourself or your IP without a blanket ban. Maybe using cookies?
Jennifer Travis commented
I agree, banning the IP isn't a great solution. We want to be able to filter the visitors
Hi, we too require this feature to filter users in our own business (on the same ip) from appearing on the monitoring board. We don't however want a blanket ban on all users on our IP.
Members of our dev and customer care teams are scattered all over so blocking IP range is not a viable option for us, more so their IPs change frequently. A preferred solution will be to group to be excluded from monitoring. Its interesting how crucial this feature is even for a very small team, how much more for a large team. Great work guys, good product!
Currently the only possible way to stop the popup "how can I help" window from showing on office machines web browsers is to ban the IP address. It would be advantageous to allow filtering in your personal settings to exclude the current IP address.
Admintawk.to (top bird!, tawk.to) commented
Unfortunately it not so easy, since it will be a new functionality, which requires proper UI, storage on server and server-requests to manage such list of IP addresses.
But our team is informed that such request exists, is popular and important for users.
Gabriel Freitas commented
We SO need this. Blocking is not a viable solution. It's gotta be easy to do this on your side you guys!
Please add this feature asap!
Peter Louies commented
This really is needed asap - we have devs working on multiple client sites and it is a major headache for the people monitoring the sites for incoming client conversations.
I suggest the ability to exclude an IP range (xxx.xxx.xxx.xxx/16) which would cover all eventualities but even single IP address exclusions would be a solution.
Thanks guys and great job, it is a great product :-)
The visits from the same IP may be ignored by admin panel. When the owner or agent visit their site the panel causes unnecessary alerts. There might be a setting, for all the sites defined in the panel, that ignores the visits come from the same IP or predefined IPs by the owner without preventing widgets.
Banning IP is not a solution because it prevents the owner entirely from accessing the widget on his site.
Ignoring the visit of the owner from the monitoring by clicking on Ignore button is not a solution because it is temporary
Malte Fischer commented
Option to exclude an IP address.
In our case, we are using our website as a tool in the office as well, so it would be brilliant, if we could exclude our own IP address, so the chat does not pop all the time and - more importantly - we dont mess up the statistics, if 8 people are sitting all day with the website open in three different tabs.