Filter out own people (by IP or name) from monitoring
We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.
I'd like to filter them out.
I'd suggest to filter them out either
- by using the IP address (which is proably the easiest)
- by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)
Thank you for the suggestion.
Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
To ban by IP, please go to Admin – Ban List – click Ban IP button.
Allow companies to exclude their IP from the widget so staff don't show as visitors on the site
Sean Burke commented
When you look at the monitoring tab you see all the various users on your sites - But when your own people are doing stuff on our own websites - front or back office then all these sessions appear on the monitoring screen and you don't want to be actually seeing your own sessions - Wonder if you could create an option to block your own IP address as appearing as a session as it will lead to clearer views on the dashboard - I think it would enhance the user experience
Hi, my idea is to have some ip address not emitting any sounds and not counting on the visitors stadistics as those ip are from our devs that are updating the web site
Just don't make it so the chat window disappears from agent's own view of their website. This makes it difficult to test things as well as confirm that your tawk.to is on / functioning properly. This is the biggest problem with filtering your own IP or banning yourself.
There´s one problem for us, we have dynamic IP´s and usually we are working outside the office, what I propose is to have a Google Extension like block yourself from analytics, It will work everywhere.
I would like to suggest to filter the user-agent header to exclude well-known search engine bots
But they (and I) want to be able to see the widget on the webpage. A better solution is to add a tag to the chat if the Ip address is yours.
Thank you Ryan Thornton.
Banning my development team's public IP seems to work. We can do this through Admin -> Ban IP.
We could greatly benefit from this as well. :-) +1
Ditto with this feature. Filtering IP is important...
Please could you include a feature that allows us to exlude ip addresses from the monitoring?
It would allow us to remove ourselves and our developer from the monitoring so that we will only be notified when real customers come to our pages?
Karl Mariner commented
Create a filter for IP addresses so you can remove yourself from live chat view and still see the widget locally on the website. The 'Ban' option removes the widget from view until a user activates a chat.
Just started using the tool, assumed filtering out your own IP was a base feature. Please add we never want to count our traffic in the reporting or live monitor.
Rye Design commented
Great idea. The constant pop-up is really messing with my head when developing.
Jim Cunliffe commented
As google analytics do.
Ability to ignore site visits from staff/agents or workplace when one front end.
Settings / ignore IP
Baby Face commented
This is a good idea we use your chat in our web site http://informatica.globalsistemi.com/ and It could be useful to have a feature to remove internal IP
Please come up with this feature. It will be of great use to us. It is really confusing to see our own IP address, send messages on it thinking it is a new visitor and finding out that it is me whom I am sending it to :(
agents should have an easy way in the dashboard to activate/de-activate their own IP address or any IP address to prevent triggers from occuring when their staff is viewing or working on their own site