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Filter out own people (by IP or name) from monitoring

We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

I'd like to filter them out.

I'd suggest to filter them out either
- by using the IP address (which is proably the easiest)
or
- by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

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Mathias Bader shared this idea  ·   ·  Report…  ·  Admin →
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planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this link for more information: https://help.tawk.to/article/banning-a-visitor If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Anonymous commented  ·   ·  Report

    Hi, we too require this feature to filter users in our own business (on the same ip) from appearing on the monitoring board. We don't however want a blanket ban on all users on our IP.
    Thanks
    John

  • Jome commented  ·   ·  Report

    Members of our dev and customer care teams are scattered all over so blocking IP range is not a viable option for us, more so their IPs change frequently. A preferred solution will be to group to be excluded from monitoring. Its interesting how crucial this feature is even for a very small team, how much more for a large team. Great work guys, good product!

  • Anonymous commented  ·   ·  Report

    Currently the only possible way to stop the popup "how can I help" window from showing on office machines web browsers is to ban the IP address. It would be advantageous to allow filtering in your personal settings to exclude the current IP address.

  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Report

    Hi, Gabriel!
    Unfortunately it not so easy, since it will be a new functionality, which requires proper UI, storage on server and server-requests to manage such list of IP addresses.
    But our team is informed that such request exists, is popular and important for users.

  • Gabriel Freitas commented  ·   ·  Report

    We SO need this. Blocking is not a viable solution. It's gotta be easy to do this on your side you guys!

  • Lee commented  ·   ·  Report

    Please add this feature asap!

  • Barrie commented  ·   ·  Report

    This really is needed asap - we have devs working on multiple client sites and it is a major headache for the people monitoring the sites for incoming client conversations.

    I suggest the ability to exclude an IP range (xxx.xxx.xxx.xxx/16) which would cover all eventualities but even single IP address exclusions would be a solution.

    Thanks guys and great job, it is a great product :-)

    Barrie
    thediveweb.com

  • Ahmet commented  ·   ·  Report

    The visits from the same IP may be ignored by admin panel. When the owner or agent visit their site the panel causes unnecessary alerts. There might be a setting, for all the sites defined in the panel, that ignores the visits come from the same IP or predefined IPs by the owner without preventing widgets.
    Banning IP is not a solution because it prevents the owner entirely from accessing the widget on his site.
    Ignoring the visit of the owner from the monitoring by clicking on Ignore button is not a solution because it is temporary

  • Malte Fischer commented  ·   ·  Report

    Option to exclude an IP address.

    In our case, we are using our website as a tool in the office as well, so it would be brilliant, if we could exclude our own IP address, so the chat does not pop all the time and - more importantly - we dont mess up the statistics, if 8 people are sitting all day with the website open in three different tabs.

  • Jelle commented  ·   ·  Report

    To provide the option to block local traffic showing up in monitoring section in dashboard etc.

  • Anonymous commented  ·   ·  Report

    any news on this? Our site is used by staff and I would like to ignore any IP that we use (several locations, several IPs).

  • Anonymous commented  ·   ·  Report

    Allow companies to exclude their IP from the widget so staff don't show as visitors on the site

  • Sean Burke commented  ·   ·  Report

    When you look at the monitoring tab you see all the various users on your sites - But when your own people are doing stuff on our own websites - front or back office then all these sessions appear on the monitoring screen and you don't want to be actually seeing your own sessions - Wonder if you could create an option to block your own IP address as appearing as a session as it will lead to clearer views on the dashboard - I think it would enhance the user experience

  • Anonymous commented  ·   ·  Report

    Hi, my idea is to have some ip address not emitting any sounds and not counting on the visitors stadistics as those ip are from our devs that are updating the web site

  • Brian commented  ·   ·  Report

    A lot of good ideas here. tawk.to uses cookies to keep track of visitors, even through IP changes, so it would be pretty simple to just filter out anyone who has a cookie from using the dashboard.
    Just don't make it so the chat window disappears from agent's own view of their website. This makes it difficult to test things as well as confirm that your tawk.to is on / functioning properly. This is the biggest problem with filtering your own IP or banning yourself.

  • Federico commented  ·   ·  Report

    Hi Everyone,

    There´s one problem for us, we have dynamic IP´s and usually we are working outside the office, what I propose is to have a Google Extension like block yourself from analytics, It will work everywhere.

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