Filter out own people (by IP or name) from monitoring
We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.
I'd like to filter them out.
I'd suggest to filter them out either
- by using the IP address (which is proably the easiest)
- by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:
To identify whether the visitor is your actual user or your agent, you can follow the steps below:
1. Ask your agents to visit your website and initiate a test chat.
2. Join the test chat.
3. In the top right section of your active chat window, select the ‘Details’ section (tab).
4. Rename the long auto-generated IP Address to your agent’s name. You can also add their email address.
5. Save all settings.
The next time your agent visits your website, their name will now appear under the ‘Monitoring’ section.
You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.
Visit this link for more information: https://help.tawk.to/article/banning-a-visitor
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Peter Louies commented
This really is needed asap - we have devs working on multiple client sites and it is a major headache for the people monitoring the sites for incoming client conversations.
I suggest the ability to exclude an IP range (xxx.xxx.xxx.xxx/16) which would cover all eventualities but even single IP address exclusions would be a solution.
Thanks guys and great job, it is a great product :-)
The visits from the same IP may be ignored by admin panel. When the owner or agent visit their site the panel causes unnecessary alerts. There might be a setting, for all the sites defined in the panel, that ignores the visits come from the same IP or predefined IPs by the owner without preventing widgets.
Banning IP is not a solution because it prevents the owner entirely from accessing the widget on his site.
Ignoring the visit of the owner from the monitoring by clicking on Ignore button is not a solution because it is temporary
Malte Fischer commented
Option to exclude an IP address.
In our case, we are using our website as a tool in the office as well, so it would be brilliant, if we could exclude our own IP address, so the chat does not pop all the time and - more importantly - we dont mess up the statistics, if 8 people are sitting all day with the website open in three different tabs.
To provide the option to block local traffic showing up in monitoring section in dashboard etc.
any news on this? Our site is used by staff and I would like to ignore any IP that we use (several locations, several IPs).
Admintawk.to (top bird!, tawk.to) commented
Good morning! No, not yet
Has this been implemented yet?
Allow companies to exclude their IP from the widget so staff don't show as visitors on the site
Sean Burke commented
When you look at the monitoring tab you see all the various users on your sites - But when your own people are doing stuff on our own websites - front or back office then all these sessions appear on the monitoring screen and you don't want to be actually seeing your own sessions - Wonder if you could create an option to block your own IP address as appearing as a session as it will lead to clearer views on the dashboard - I think it would enhance the user experience
Hi, my idea is to have some ip address not emitting any sounds and not counting on the visitors stadistics as those ip are from our devs that are updating the web site
Just don't make it so the chat window disappears from agent's own view of their website. This makes it difficult to test things as well as confirm that your tawk.to is on / functioning properly. This is the biggest problem with filtering your own IP or banning yourself.
There´s one problem for us, we have dynamic IP´s and usually we are working outside the office, what I propose is to have a Google Extension like block yourself from analytics, It will work everywhere.
I would like to suggest to filter the user-agent header to exclude well-known search engine bots
But they (and I) want to be able to see the widget on the webpage. A better solution is to add a tag to the chat if the Ip address is yours.
Thank you Ryan Thornton.
Banning my development team's public IP seems to work. We can do this through Admin -> Ban IP.
We could greatly benefit from this as well. :-) +1
Ditto with this feature. Filtering IP is important...