email followup
It would be cool if we could send an automated followup email after a chat. For example, send an email 3 days after a closed chat, asking if the visitor needs any more assistance with what was discussed in the chat and keep a conversation going.
25
votes

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manuscript commented
That would be a great new feature.
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Do You Like Germany commented
A tool to create automated emails which are send to customers if a special action is caused