Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data
If visitors are using a public computer, removing cookies from the computer alone is not removing visitor personal data as it is associated with IP address for various amounts of time causing a breach of data protection.
Visitors do not always know about 'go incognito' option which seems to be the solution and therefore are putting personal information at risk without knowing.
There should be an option for client to choose 'public computer' and 'personal device' and explanation that by choosing personal device their personal information may be available to other computer users.
Public computer- automatically remove visitor information from cookies stored by IP address
Jo S.
shared this idea
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, we do not have a functions for removingcookies.
The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.
To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, we do not have a functions for removingcookies.
The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.
To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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Anonymous
commented
That is very important.
I do support for a school, and they have lots of shared computers.
When one students logs in one of them, they end up using other people name and email. -
Kent Schumann
commented
The lack of a true "end chat" function seems to be a common theme in a variety of the feature requests listed on this forum. It seems like the easiest approach for Tawk.to would be to implement an option in the Widget Settings area to "Clear Visitor Browser Cookies" when operator or visitor ends chat. This would immediately trigger a transcript to be emailed (if enabled) and would require a new visitor to start a completely new chat (including entering pre-chat form fields). But by making this an option on the Widget Settings area, you could allow existing Tawk.to customer to continue to function with the current methods instead. For those of us accustomed to chat systems that truly "end" the chat, this is a major roadblock to using Tawk.to.
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Jonathon H.
commented
I'm new to tawk.to and I love it so far but this is an issue I am having also. I have PC's available for public use that load to my home page by default and even after a client has ended the chat, it still remembers their name and email; Causing me to respond to customers with the wrong info such as user name and email. This is the only problem I have encountered so far and I would love to see a solution in either the tawk.to service and software or a solution that I can implement on my site to solve the problem.
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Istiak Ferdous
commented
Very important for user side but site manager site must have those data which ip send this. So no misuses can't happen.