Minimize the chat window, without ending the chat
I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, closing the active chat window will not end the chat. It will, however, exit the agent from the chat session. Only the end-user can end the chat session.
For multiple chats, I recommend setting the chat window to a two-chat view. You can do this by sliding the bar icon located at the top area of your active chat.
You can join up to 4-6 chats at the same time. By setting up 2 views, you will be able to answer 2 chats at a time. You can navigate the remaining chats by clicking over the ‘Next’ arrow option.
Check this image for reference: https://prnt.sc/us30hh
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
I believe this feature already exists?
It would be nice to let them minimize the window without closing chat altogether. Will save time if they decide they want to chat.
Enlarge the window chatting now,minimize the others, without ending the chat
Or if you could add a closing screen saying "You are about to end the chat, are you sure? Yes/No"
Please add minimize option in chat bcoz at a time we ll handle more than 10 chats. If you add the minimize option it ll be very help full to us to view the visitor conversation properly.
When the agent has finished the chat it should be possible for the agent to minimize the window to ensure it does not affect customer behaivour in on-step check-up.