Be able to merge tickets that are related
I love the ticketing system, but some customers do not reply and instead create new emails. This causes a single thread to spawn many tickets. It would be great to be able to merge them into a single ticket.
The ability to merge duplicate tickets & allow folders in the ticket & message email section to allow sorting and management of tickets. As its a bit long winded having to go into each ticket and see what the subject / status of the ticket is.