Artificial Intelligence Bot
Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.
Patrick
shared this idea
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Automation and agent allocation is currently on the development roadmap.
Our engineers are working on it and updates will be posted once it has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
36 comments
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Sam TECH
commented
When can we expect this? Do you have a date?
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Adam
commented
This is desperately needed. So many chat bots now have a gateway type intro msg where users can interact, get answers to common questions. The good ones plug into customers data as well to retrieve details on orders etc. If tawk could do this I think just about every other chat bot will go under!
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
Automation and agent allocation is currently on the development roadmap.
Our engineers are working on it and updates will be posted once it has been implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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Michee
commented
I don’t understand how this isn’t a feature yet, since it was requested years ago and just about every other chat app has it!
I would gladly pay a monthly fee for it.
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Anonymous
commented
this must be implemented! In 2020 there's no way this is not a feature already.
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Nakul
commented
Hi Team, is there anyway tawk to can integrate with google Dialogflow?
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NS
commented
chatbot func is a must for any chat app today.
check this out https://collect.chat
they provide very good chatbot func.
just use the same workflow and add it to your app. -
capt howdy
commented
if tawk to can integrate with dialogflow from google chat bot its sould be marvelous
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Priya Malhotra
commented
There should be a register button on top of the site for the new customers and experts who wants to take services. Furthermore, there should be a chat option and a robot who will help explain the site properly to the newbies. The robot should answer the asked questions in the chat.
Our site- https://www.taxolawgy.com/
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Anonymous
commented
Compraria sem medo! Urgente...
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Mathijs Bok
commented
In the past we have used a system that could create an auto-answer based on the words in the question. Then an auto-answer comes back to the user. Example in our case :
How can we use BTT ?
(auto-answer) based on BTT key word -
איש נחמד
commented
Automatic response by special word recognition
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Connor
commented
The first chat message to appear could say something like, "Hi, how can we help you?" and follow with pre-determined (customizable) clickable text options such as "Request a Quote", "Contact Information", "Speak to a Human". This would eliminate a lot of wasted time when responding to bots/extraneous messages.
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Federica
commented
A sort of trigger where we can set possible answers between which the customer must choose. Based on the answer he selects, he will be given another answer from the chat and so on.
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Pitagora
commented
You must take this tool to the next level with a bot or integration with an external service such as DialogFlow.
It's already urgent.
PS: until you could charge some cost for this additional feature...
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Andrew
commented
Instead of inventing your own AI just intergrate with Google's Dialogflow
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as
commented
as
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M
commented
Yes please❗️Add a chat bot
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Anonymous
commented
I think it will be very good feature.
to do it, first, it need API for communication with bot.
if bot can catch message from tawk API, then it can analyze and feedback to tawk API.
and make trigger when customer sent message, it action to sent it to the bot using API stuff.
and response it to customer.so, if we get some value such as - customer id, massage, time... from API...
that is enough to communicate with bot. -
www.minhaz.in
commented
Yes, I want same.