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Manually End Chat

When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.

I need to be able to end this chat so that I get the transcript. This would be VERY helpful!

Thanks!

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Jed shared this idea  ·   ·  Report…  ·  Admin →
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Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. This feature has already been submitted to our engineers. Your request is acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Gonzalo Franco commented  ·   ·  Report

    Hey, seriously? This is a bit of make or break for us! :-) Good luck with the feature! Please keep us posted.

  • Alberto Promimpresa commented  ·   ·  Report

    We are still waiting for an end button?
    We have to close not only the conversation, but in the monitoring, because it remains with the active counter.
    Seriously?

  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Report

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    This feature has already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  • Anonymous commented  ·   ·  Report

    Lol is this still not a thing? Over 3 and a half years and an operator still can't end a chat and automatically request feedback on their interaction?

  • Anonymous commented  ·   ·  Report

    Having the admin exit the chat (x) is insufficient to close the ‘case’. Need to add a clear end chat/goodbye function that the customer can acknowledge and close the chat.

  • Anonymous commented  ·   ·  Report

    Well, you can kinda close it with the x next to knowledge base, on the surveillance its still gonna be marked as active for quite some time...

  • sleepfish commented  ·   ·  Report

    On the top right corner next to the >>details>>knoledge base>>shortcuts>>history>>END
    signed by an x. I hope it is helpful.

  • Anonymous commented  ·   ·  Report

    I use it on my website www.micropediaglobal.com, it's a good application to work on however, I would like few customization, can someone please connect to me.

  • Danny commented  ·   ·  Report

    HELLO??? DO YOU READ THOSE COMMENTS? SO MANY USERS ARE ASKING FOR THE SAME THING - COULD YOU PLEASE WAKE UP AND APPLY OUR REQUEST!

  • Franck commented  ·   ·  Report

    I agree this option should be mandatory, I would have preferred to have the "end chat" on agent side instead of visitors.

  • AQ commented  ·   ·  Report

    End chat is a compulsory option for operators. :-(

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