Manually End Chat
When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.
I need to be able to end this chat so that I get the transcript. This would be VERY helpful!
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
This feature has already been submitted to our engineers.
Your request is acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Oh well This was worth a try but a total waste of time, customer stopped chatting exited the website but the chat is still showing as live. There must be a way to stop a chat by the agent.
I just implemented this to try. But without the option to close the chat, it's not useful to us. The search for a chat app continues... Too bad, because it had great potential!
Are you guys serious? How is this still not a thing?
I would love this as well.
Christopher York commented
How is this still not a thing... This is why I gave up submitting requests... 2 years old and still nothing. How can such a good chat app lack such basic functionality...
Why haven't you added the end chat feature yet? I really don't understand how such a good product like this with so many features it's missing a so very simple option like this. If agent closes the chat by mistake, the clients doens't get notified at all!
I'll add my support for this feature too, definitely essential.
A feature that allows all agents to end a chat.
Arya Aravind commented
there should be a end chat privilage for the admin, when the visitor to the site has end the chat, and as it ends, the chat transcript needs to be send to the visitor mail id, (if there is a pre-chat form this can be establiashed,right?). As it will help the visitor to go to the details of the chat , if he needs it in future.
There is an end chat button on the app. However, the chat still remains open and running in the background as long as the user is "on the page". This applies to both the widget, and the tawk.to direct link. Please fix this. One easy way is to allow a "resolved or not resolved" option after we hit end chat so it closes the connection and redirects the client as needed.
FYI: Once the chat was finished, it could say "Chat has ended." and have it close the chat, or have it redirect the client to our property's website on a timer (refreshing the page would set it back to "listening" status, close the chat, and allow for a new chat by that user to be initiated if necessary.
Etiene van Wyk commented
You should add an "end chat" button as a matter of urgency.
Neeraj Kumar commented
It is a must-have feature.
Yes this is very much needed.
We really need the ability to end the chat from our side
please add this feature
Having a customer trace, counting a discussion continues, being possible only that the attendant finishes the conversation
After Noah commented
Yes, we really need this feature please.
Camilo Castilla commented
the idea is that closing the chat disconnects the visitor. Thank's!!!
a must have feature
Mbekezeli Mhlanga commented
This i really need, would be efficient is sending the transcripts same time after the chat has ended.