Manually End Chat
When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.
I need to be able to end this chat so that I get the transcript. This would be VERY helpful!
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. This feature has already been submitted to our engineers. Your request is acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Gonzalo Franco commented
Hey, seriously? This is a bit of make or break for us! :-) Good luck with the feature! Please keep us posted.
Alberto Promimpresa commented
We are still waiting for an end button?
We have to close not only the conversation, but in the monitoring, because it remains with the active counter.
Hello, i use it on my websites https://www.quintessentialtips.com/ & https://www.foxylocks.com/ but i don't understand what's taking so long to be able to end chats. It makes it hard to monitor staff
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your challenge here.
This feature has already been submitted to our engineers.
Your request is acknowledged and updates will be posted once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
I ask for it too, please !
Lol is this still not a thing? Over 3 and a half years and an operator still can't end a chat and automatically request feedback on their interaction?
Having the admin exit the chat (x) is insufficient to close the ‘case’. Need to add a clear end chat/goodbye function that the customer can acknowledge and close the chat.
Well, you can kinda close it with the x next to knowledge base, on the surveillance its still gonna be marked as active for quite some time...
On the top right corner next to the >>details>>knoledge base>>shortcuts>>history>>END
signed by an x. I hope it is helpful.
I use it on my website www.micropediaglobal.com, it's a good application to work on however, I would like few customization, can someone please connect to me.
HELLO??? DO YOU READ THOSE COMMENTS? SO MANY USERS ARE ASKING FOR THE SAME THING - COULD YOU PLEASE WAKE UP AND APPLY OUR REQUEST!
I agree this option should be mandatory, I would have preferred to have the "end chat" on agent side instead of visitors.
End chat is a compulsory option for operators. :-(