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Manually End Chat

When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.

I need to be able to end this chat so that I get the transcript. This would be VERY helpful!

Thanks!

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Jed shared this idea  ·   ·  Report…  ·  Admin →
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Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. This feature has already been submitted to our engineers. Your request is acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Alex Cameron commented  ·   ·  Report

    Really need a very clear option to close the chat. I have found the small x in the top corner but this doesn't seem to end the chat?

  • Anonymous commented  ·   ·  Report

    WHY IS IT NOT POSSIBLE FOR AN OPERATOR TO MANUALLY END A CHAT?

    It really is beyond my understanding.

    :(

  • Marc Beinder commented  ·   ·  Report

    Really need the ability to end the chat so the transcript can be sent off to our CRM and Support System...

  • Anonymous commented  ·   ·  Report

    WOW, I am trying to find a way to end the chat conversation on my end. But I have no option.

  • Howard Zarabet commented  ·   ·  Report

    I am on the mobile site. There is no way to end a chat? How in the world can that be? Does it go away when the session dies?

  • Anonymous commented  ·   ·  Report

    you can do that. Just click the X in the upper right corner where your chat is then it ends that chat

  • David commented  ·   ·  Report

    Oh well This was worth a try but a total waste of time, customer stopped chatting exited the website but the chat is still showing as live. There must be a way to stop a chat by the agent.

  • Anonymous commented  ·   ·  Report

    I just implemented this to try. But without the option to close the chat, it's not useful to us. The search for a chat app continues... Too bad, because it had great potential!

  • JD commented  ·   ·  Report

    Are you guys serious? How is this still not a thing?

  • Christopher York commented  ·   ·  Report

    How is this still not a thing... This is why I gave up submitting requests... 2 years old and still nothing. How can such a good chat app lack such basic functionality...

  • Juan commented  ·   ·  Report

    Why haven't you added the end chat feature yet? I really don't understand how such a good product like this with so many features it's missing a so very simple option like this. If agent closes the chat by mistake, the clients doens't get notified at all!

  • Francesco commented  ·   ·  Report

    I'll add my support for this feature too, definitely essential.

  • Giulio commented  ·   ·  Report

    A feature that allows all agents to end a chat.

  • Arya Aravind commented  ·   ·  Report

    there should be a end chat privilage for the admin, when the visitor to the site has end the chat, and as it ends, the chat transcript needs to be send to the visitor mail id, (if there is a pre-chat form this can be establiashed,right?). As it will help the visitor to go to the details of the chat , if he needs it in future.

  • Anonymous commented  ·   ·  Report

    There is an end chat button on the app. However, the chat still remains open and running in the background as long as the user is "on the page". This applies to both the widget, and the tawk.to direct link. Please fix this. One easy way is to allow a "resolved or not resolved" option after we hit end chat so it closes the connection and redirects the client as needed.
    FYI: Once the chat was finished, it could say "Chat has ended." and have it close the chat, or have it redirect the client to our property's website on a timer (refreshing the page would set it back to "listening" status, close the chat, and allow for a new chat by that user to be initiated if necessary.

  • Etiene van Wyk commented  ·   ·  Report

    You should add an "end chat" button as a matter of urgency.

  • Ronnie commented  ·   ·  Report

    Yes this is very much needed.

  • Anonymous commented  ·   ·  Report

    We really need the ability to end the chat from our side

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