Manually End Chat
When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.
I need to be able to end this chat so that I get the transcript. This would be VERY helpful!
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
This feature has already been submitted to our engineers.
Your request is acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
I would like to see some sort of timer set from last time typing was detected AND/OR typing was sent. Maybe 12 min is default. So this way, you don't have 2+ hours of wait time.
yaaaa,,how to end the conversation?
Kent Schumann commented
the lack of the ability to force the chat to end (thus clearing the dashboard, emailing the transcript, and forcing them to enter new pre-chat form information if/when they start a new chat) is the only thing keeping us from being able to use Tawk.to - which is otherwise a GREAT chat system.
I have searched everywhere for it too have you had any luck
Agreed! This is essential for both the admin and the user. We must know that the chat has ended.
The end chat functionality on both the admin and user sides is very hard to find, and not intuitive. As a consumer, I've used systems where the "End Chat" button was clearly displayed so I knew when I was completing a conversation. Conversely, if the agent ended the conversation, I knew that too. With Tawk.to is is not clear if a conversation/chat has ended. It would be helpful if both the admin and the user were clear about the outcome of the session.
Tomi Rönkkö commented
Agreed! The end chat -function is a must have -feature.
Completely agree, would love to be able to force end chat sessions for customers that are no longer even engaged, to clear up my dashboard
I can't seem to find the end chat for agents, but I see this has been completed. Any help would be appreciated. Thanks.
When a agent has solved the visitor queries, he must be able to end the chat which sends the chat hostory to visitor email.
After which the visitor chat window resets again so another visitor can chat with his name from same PC.