Manually End Chat
When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.
I need to be able to end this chat so that I get the transcript. This would be VERY helpful!
Thanks!
Jed
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. This feature has already been submitted to our engineers. Your request is acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Anonymous
commented
please add this feature
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Davi
commented
Having a customer trace, counting a discussion continues, being possible only that the attendant finishes the conversation
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After Noah
commented
Yes, we really need this feature please.
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Camilo Castilla
commented
the idea is that closing the chat disconnects the visitor. Thank's!!!
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Anonymous
commented
a must have feature
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Mbekezeli Mhlanga
commented
This i really need, would be efficient is sending the transcripts same time after the chat has ended.
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Jon
commented
I would like to see some sort of timer set from last time typing was detected AND/OR typing was sent. Maybe 12 min is default. So this way, you don't have 2+ hours of wait time.
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Anonymous
commented
yaaaa,,how to end the conversation?
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Kent Schumann
commented
the lack of the ability to force the chat to end (thus clearing the dashboard, emailing the transcript, and forcing them to enter new pre-chat form information if/when they start a new chat) is the only thing keeping us from being able to use Tawk.to - which is otherwise a GREAT chat system.
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Anonymous
commented
I have searched everywhere for it too have you had any luck
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Kristen
commented
Agreed! This is essential for both the admin and the user. We must know that the chat has ended.
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Kristen
commented
The end chat functionality on both the admin and user sides is very hard to find, and not intuitive. As a consumer, I've used systems where the "End Chat" button was clearly displayed so I knew when I was completing a conversation. Conversely, if the agent ended the conversation, I knew that too. With Tawk.to is is not clear if a conversation/chat has ended. It would be helpful if both the admin and the user were clear about the outcome of the session.
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Tomi Rönkkö
commented
Agreed! The end chat -function is a must have -feature.
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Micah
commented
Completely agree, would love to be able to force end chat sessions for customers that are no longer even engaged, to clear up my dashboard
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Debbie
commented
I can't seem to find the end chat for agents, but I see this has been completed. Any help would be appreciated. Thanks.
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Anonymous
commented
When a agent has solved the visitor queries, he must be able to end the chat which sends the chat hostory to visitor email.
After which the visitor chat window resets again so another visitor can chat with his name from same PC.