Integrate Facebook Messenger, Whatsapp, Telegram and more
This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions here. We took note of your feedback and integrations with 3rd party apps are currently underworks. Rest assured that our engineers are looking into it and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
SEBT 1st commented
There are a few different options for integrating multiple messaging platforms into a single tool for managing customer communication. One popular solution is to use a third-party customer service platform, such as Zendesk, Intercom, or Hubspot, that offers integrations with various messaging channels, including Facebook Messenger, WhatsApp, Telegram, and more. These platforms typically provide a single interface for managing all incoming messages, regardless of the channel they come from, and allow you to respond to messages and engage with customers directly from the platform.
Another option is to use a chatbot platform, such as ManyChat, Chatfuel, or Tars, that offers integrations with multiple messaging platforms. Chatbots can be programmed to handle basic customer inquiries and provide automated responses, freeing up your team to focus on more complex issues. Some chatbot platforms also offer tools for managing customer communication across multiple channels and integrating with third-party customer service tools.
Before choosing a solution, it's important to consider the needs of your business and the features and integrations offered by each platform. You should also evaluate the cost, ease of use, and level of support provided by the platform to ensure that it meets your needs and can scale as your business grows. CC: https://trendynewsmagazine.com/best-chinese-buffet-near-me/
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Elliana James commented
Integrating different messaging services can be a great way to centralize your communication channels and make it easier to manage all of your visitor's messages in one place. Here are some potential ways to integrate the services you mentioned:
Facebook Messenger: Facebook offers an API for developers to integrate Messenger into their applications. You can use this API to connect your Facebook page's Messenger to your messaging platform of choice, such as Slack or Zendesk. This would allow you to view and respond to messages sent to your Facebook page alongside messages from other channels.
WhatsApp: WhatsApp also offers an API for developers, which allows you to integrate it into your messaging platform. However, note that WhatsApp has strict policies around the use of its API, and you'll need to apply for and be approved for access before you can use it.
Telegram: Telegram has a Bot API, which allows you to create bots that can interact with users on the platform. You can use this API to build a custom bot that can receive and respond to messages sent to your Telegram account.
Fiverr: Fiverr does not have an API that allows you to integrate it into a messaging platform directly. However, you could set up a webhook to receive notifications whenever a new message is received on your Fiverr account, and then integrate those notifications into your messaging platform. for more details about fiverr you may visit: https://www.spyopinion.com/fiverr-search-tags/
To integrate all of these services into a single platform, you may want to consider using a third-party messaging platform that supports multiple integrations. There are several options available, such as Zendesk, Intercom, and HubSpot, that allow you to centralize all of your messaging channels in one place.
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Suci Lestari commented
Any update about this features? Really need integration between Tawk to and social media.
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Any update about this feature?
This would be very helpful for our company https://perawantoto.net if this feature can be added to tawk to
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No, these Are very different tools. You may see some degree of telegram integration as it is open source, but facebook and what's app are proprietary software .
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