Start ticket numbers higher
It would be nice if there was a way not to start support tickets at #1, but if we could edit that number to be higher. We would want to start tickets at something like #9818 and count up from there. #1 makes us look so green at this support thing.
After 20 years in business now I create a ticket 1 2 3 that is funny
It would be useful to be able to change the start number for tickets. A ticket number #1 doesn't look great to a customer. If it can be changed to four digits like #9818 or even 5 digits like #53612 for example it looks more impressive or even change the format to a series of random letters and numbers ABC-12345 to give each ticket a unique reference number. Either way would make the customer feel more confident in the company as they appear to handle a lot of enquiries. I really hope this can be implemented, I don't want to send myself hundreds of emails.