Have a trigger which after a user responds to it they have to fill out a pre-chat form
Jasper Flour
shared this idea
61 comments
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Daniel Muller
commented
when trigger pop up, pre chat form should be there. Thanks. https://girlflirt.de
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.
About your concern, the pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.
Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour.
In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.
For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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Chaz
commented
If one cannot reply to a customer on live chat after i.e. 1 minute, a message should appear along with a contact form asking them to leave their i.e. name, contact number and email address. Once they hit 'submit', the details get sent to a designated email address.
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Anonymous
commented
Please integrate an automated response step, and only if the customer is not answered or wants to interact with an agent, the manual chat should be switched to.
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Anonymous
commented
Need the ability to request name and email address once a visitor has asked a question. Using prechat form is a deterrant to some people asking a question, however once question has been asked they are more inclined to provide their name and email address.
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Leo
commented
pre-chat form always show before chat started... triggers not works... is posible request name and email after user send the first message?
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Jo
commented
If I'm online, it would be great to have a form poping up with a message to the user saying that "sorry for the delay please fill up your email adress and we'll get back to you asap" ? (In case we miss a chat by example) without having to force client to fill up the form prior to the chat.
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madhav
commented
when trigger pop up, pre chat form should be there. Thanks
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Hania
commented
Completely agree with this discussion, there should be a form with the chat to get user email or name, etc. It should be pre-chat or even do not ask for details. As I think 90% of users do not provide their details in pre-chat form so they will not start chat anyway. It should be between the conversation that is perfect to get back to users.
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commented
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Anonymous
commented
My title says everything, we need a chat rescue with email field (as 99% of other live chat on the market)
Thanks for your work -
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George
commented
We are using the Basic Chat Rescuer trigger. We ask customers to leave their contact details. Would be good to have the field pop-up for them to easily do so (if they haven't already entered their contact details).
I missed a chat today, because I didn't respond in time, but I didn't have their contact details.
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David
commented
Rescue Chat gets my vote, we often get over capacity and that solution would be just right to catch the query with a nice expectation setting form.
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Brandyss Adams
commented
This is still a MUST HAVE. We are losing business if we are online but busy with another customer. The pre-chat form (before the chat even begins) not only gets in the way of the display messages, but also can act as a deterrent for individuals who feel pressure to leave their information without an already developed relationship with the brand and site.
Ultimately, the Chat Rescuer should trigger with a response and request Pre-Chat information. How this is not an existing feature is peculiar to me.
Please treat this feature as urgent (it's been nearly 2 years).
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Amanda Howell
commented
We depend on getting the email address. If that is not lost it sounds ok.
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Anthony Kasdorf
commented
Add the functionality to request the user's name and contact details after a trigger chat has been created.
We're always having to ask for the user's name and email after the fact when a trigger has been set off.