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Have a trigger which after a user responds to it they have to fill out a pre-chat form

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Jasper Flour shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for reaching out.

The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.

Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don’t respond in time. The delay message options are from 10 seconds to 1 hour.

In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.

For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.

    About your concern, the pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.

    Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour.

    In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.

    For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  • Chaz commented  ·   ·  Flag as inappropriate

    If one cannot reply to a customer on live chat after i.e. 1 minute, a message should appear along with a contact form asking them to leave their i.e. name, contact number and email address. Once they hit 'submit', the details get sent to a designated email address.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please integrate an automated response step, and only if the customer is not answered or wants to interact with an agent, the manual chat should be switched to.

  • pirest commented  ·   ·  Flag as inappropriate

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Need the ability to request name and email address once a visitor has asked a question. Using prechat form is a deterrant to some people asking a question, however once question has been asked they are more inclined to provide their name and email address.

  • Leo commented  ·   ·  Flag as inappropriate

    pre-chat form always show before chat started... triggers not works... is posible request name and email after user send the first message?

  • Jo commented  ·   ·  Flag as inappropriate

    If I'm online, it would be great to have a form poping up with a message to the user saying that "sorry for the delay please fill up your email adress and we'll get back to you asap" ? (In case we miss a chat by example) without having to force client to fill up the form prior to the chat.

  • Hania commented  ·   ·  Flag as inappropriate

    Completely agree with this discussion, there should be a form with the chat to get user email or name, etc. It should be pre-chat or even do not ask for details. As I think 90% of users do not provide their details in pre-chat form so they will not start chat anyway. It should be between the conversation that is perfect to get back to users.

  • melaniedennison commented  ·   ·  Flag as inappropriate

    If you are facing issues regarding your chat rescuer bot or want to become famous in your audience then you must try to work on your brand properly or you can hire some professional agency like this: https://wikipagecreator.net/ they will provide you genuine services.

  • Anonymous commented  ·   ·  Flag as inappropriate

    My title says everything, we need a chat rescue with email field (as 99% of other live chat on the market)
    Thanks for your work

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