Have a trigger which after a user responds to it they have to fill out a pre-chat form


To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Admintawk.to (top bird!, tawk.to) commented
Hi,
Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.
About your concern, the pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.
Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour.
In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.
For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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Chaz commented
If one cannot reply to a customer on live chat after i.e. 1 minute, a message should appear along with a contact form asking them to leave their i.e. name, contact number and email address. Once they hit 'submit', the details get sent to a designated email address.
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Anonymous commented
Please integrate an automated response step, and only if the customer is not answered or wants to interact with an agent, the manual chat should be switched to.
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