Please give an option to Admin to disable "Send Transcript" option on his widget
For security, this is needed. I a user on public computer has left without ending the chat, other person who comes there can still use the existing chat to send the transcript. Atleast this will mitigate the entire chat to be sent to his maild ID
I vote for this idea. Admins should be able to keep a transcript and disable it for customers. If a customer asks for the transcripts later circumstances, we will very well be able to provide it separately after due diligence.
this one omission is what will likely prevent us from using Tawk, it really is a must-have
I agree. This is a must have option. Public computer users (like internet café or library) will be able to get transcripts from other users. This could cause breaches of privacy under EU privacy law (GDPR)!!
It can be a premium feature but it's a must have.
I have to agree, it's unnecessary for our business service. Would be good to have the option to disable.
This is a required feature. Please add it at the earliest
Charles Yarbrough commented
It would be nice to be able to disable the chat transcript from being emailed. It's not needed to be emailed for our type of service, so it's just an unnecessary extra email sent to us and the chat user.
Yes, I saw the request for "ability to hide or remove email transcript" has been declined. I strongly feel that option must be considered as a part for premium add-on feature atleast. And an option to vote for "Declined" ideas must be there, so that the need of the customers is heard.
Please disable for visitor the possibility of chat transcription. I operate in other language than English and it looks awful to have English out of the blue. My conversations are in my language, but everything connected with chat transcription including emails is in English for my visitor. It doesn't look professional.
I suggest you do this because it should be at the discretion of the website/live chat employees. Even though it is not something that comes up after a visitor ends chat, they should only be able to request it.
please make the options section in the client widget customizable so that we can hide or remove options like email transcripts from the client end