ability to login with offline / invisible status
I want to request a setting per agent to login with offline or invisible status.
eg. so when you login to dashboard, you are not automatically 'online', this would allow an agent to review existing tickets/chats etc before going 'online'
Particularly useful when using the 'Hide widget when offline' setting.
So you don't have to manually set to 'invisible'.
During to timeframe between the agent logging in, and setting status to 'invisible' the widget is visible on the website.
Which is what I want to eliminate.
Steve Nelson commented
admin should be able to change default online status whenever login. i prefer invisible status whenever i login. but now i have to change status from online to invisible everytime.
i third this. i would like to be able to log in, double-check everything and go visible, or "online", at my own pace.
I second this suggestion, or at least make the default agent status (upon login) configurable. It currently sets the agent available as soon as they login, allowing the administrator to change the default status will be very helpful.
Would be nice if I could set my dashboard status to online or invisible when logging in.
If you have visitors 'chomping at the bit' for chat assistance, and decide to login early to check messages ... your morning java can quickly be ruined by the flash of the 'Online' bar.