Show chat and notification only to agents of selected department
Currently, Every agent can see each others chats in real time and join in. The agent for that department will get the sound notification but other agents will still be able to see the chat. The website on which I am working needs the functionality like only agents which are assigned to selected department should received chat notification. As it will decrease the number of chat request & the chat will remain to particular department only.
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
The departments feature is currently a waste of time and completely counter productive as all users site wide see each and every message. The purpose of departments is that only relevant users see their own messages. Currently all users are interrupted all the time by incoming messages that are not relevant to them. Please amend so users only see relevant messages for their department.
Can we keep the agent who assign to the department only receive notification
Octavio Manzano commented
Agents can only see the conversations of his department
It would be good that when the user selects the department, it would sound a warning that play only the one in that department is.