See what another agent is typing
Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)
Ross McDonald commented
If two agents are in the same conversation they sometimes both say the same thing at the same time.
It would be good if agents could see what other agents are typing as they type, before they hit send... the same way you can see what visitors are typing.
It also means agents could send whispers such as "Noooooo, don't say that!!"