Agent List View
We used to be able to see the list of agents in our monitoring view, I understand that this feature was just removed, please bring it back. As a manager, it is great to see who is online/offline without searching the direct message box.
Thank you for the suggestion.
At the moment you cans still see the list of agents. Just type any letter into search fields and click “Browse all direct messages”.
Make other online agents visible in the side bar, searching for them in Direct Messages is just inconvenient and inefficient to manage your other agents.
sorted by lastname, maybe see by department, who is on or off.
And yes, front and center perhaps above Groups. So administrators and managers can see. Very important.
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Erick Ojeda commented
This is very significant because you need a report to know which agents are connecting and who are not.
I second this! I think this information should be front and center on the home Dashboard!
Triple J commented
I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.
I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.
Yes, I know that. But f we have 50+ agents it is much more convenient to see who is online without typing the first letter.
Mark Briggs commented
I found it very difficult to find how to check who (of our agents) is currently logged in. I chatted with tawk.to (very helpful) - and they said:
You can see property members status at under Direct Messaging area
At the left sidebar of the dashboard
At the search bar, type single letter then click "Browse All Direct Messages"
Seems very indirect to me, and I would think should be one of the most common tasks an admin would like to do (see which of their employees are online at the current moment).