Add Pre-Chat form into Chat Rescuer
It would be great if you could add the Pre-Chat Form into the Chat Rescuer Bot. So for example if the website visitor hasn't had a reply from the webmaster in 1 minute it could first display the message and then ask for the name + email. This improves lead generation, customer service, sales, etc.
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Rescue Chat gets my vote, we often get over capacity and that solution would be just right to catch the query with a nice expectation setting form.
Brandyss Adams commented
This is still a MUST HAVE. We are losing business if we are online but busy with another customer. The pre-chat form (before the chat even begins) not only gets in the way of the display messages, but also can act as a deterrent for individuals who feel pressure to leave their information without an already developed relationship with the brand and site.
Ultimately, the Chat Rescuer should trigger with a response and request Pre-Chat information. How this is not an existing feature is peculiar to me.
Please treat this feature as urgent (it's been nearly 2 years).
Amanda Howell commented
We depend on getting the email address. If that is not lost it sounds ok.
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Thach Mạnh commented
Years ago when the new Jersey shore drive
To set a feature that if we do not answer a chat in say 15s, a form will pop up to ask for the visitor's email so that we can still email him after he left the website. (or activate the pre-chat form)
You can see this feature in Tildo or Intercom too.
Andres Sepcid commented
Hi. I thank you in advance for reviewing my petition which I hope you can help me not only me but also thousands of others who may be in my same situation.
A few months ago I configured the tiggers so that when a visitor enters my website I can receive an invitation message to the chat after 30 seconds. All good if I can answer the messages. The problem occurs when I do not hear the announcement on the mobile and the visitor leaves (annoyed) because I did not answer.
My suggestion and improvement proposal is to incorporate in the activator the request of the visitor's name and email to start the chat. This helps a lot to keep track of who enters. If for some reason I can not answer, I will never know how to contact the visitor and that is pre-opaque.
When the activator launches it does not ask for its name or email the visitor, then already in the chat window it gives the possibility to edit the name, but not all the people realize this. I have dozens of messages that I have received and always with a code, never with the name of the visitor.
If they could add the option to request the name and email of the visitor this would help to better classify the messages. They could also be created as tickets because if they do not have the email it is impossible to answer them.
Well, that would be it. I hope you can implement this improvement.
Thank you very much.
Why is such a crucial functionality not being addressed?
Would be great if there is a chat rescue option with a form. So when a agent does not respond in time the user is asked for email, name and phone so we can contact them later. ( form with chat is emaild to a email adres )
The chat agent may either forget to respond to is too busy to respond after the chat has begun. In that case of idle time/no reponse by agent we could raise a trigger to attend the customer
Two new ideas:
1.) Can you add pre-chat form if the agent isn't replying when his online?
2.) Automatically going offline if I close my mobile phone?
We use a triggered message to push clients to tell us what they need. Clients are happy and willing to share their thoughts but if we miss a chat which happens quite often (tawk.to has a pretty unnoticable notification system), we don't have their emails to catch them later. I can almost see these customers choosing a competition to fulfill their needs. Please do something about that.
Plamen Manev commented
If a user starts a chat and noone has taken over and answered their question within 60sec, an automatic message should be sent:
'We're busy at the moment! Please leave your email and phone number and we'll get back to you as soon as possible! '
Suppose when a visitor is not getting any response from an agent for some period, we can set a trigger to send some notification. But Can be the trigger contain a form with name , email and message field telling, "Please send your message here, we will respond soon".
Add prechat form in trigger in case we miss to attend the chat and customer leaves
I know the pre chat form exists, but it acts like a barrier for some people.
Instead of just starting the chat, the visitor will ask his question but the agent didn't respond on time. So when this happens it would be good if Tawkto would send an email request form.
Even if the reply time was to long you still have an email to respond to, but the start of this chat was simplified. Just need to open the chat and start asking.
Visitor : Hello I would like to ask for information.
Tawk.to typically replies in under 2min.
Don’t miss their reply.
Get notified by email
#email request form#