A feature where if a new visitor starts a chat and they don’t get a response in a pre-determined time frame. Visitor will get an auto response stating we are unavailable or busy and the visitor will automatically be presented with the contact us via email box
Sarah B. Abu-Taleb commented
I would appreciate it if you would activate an automated response in the live chat.
Filippo Bradaschia commented
Please add an option to remove or modify the the ##- Please type your reply above this line -## in tickets.
This is important for international language customers.
We'd like to be able to expand on the initial Email response when someone sends in an Email. This would include specifics about our support service and predicted response times etc. Can we please have the ability to Edit/Replace the initial text?
At this point, the aesthetic is less important than the message although to have a more customizable template that could get close to a company's brand/style would be ideal.
+1 as mentioned above, this is important for non-english websites
Yes also because I have chat in Italian and this email is sent in English!
Chad Agate commented
When we're creating a ticket for a call in customer, they receive the following in the intro...
"Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #61."
Doesn't make a ton of sense. The ability to customize this would be awesome.
Jürgen van Dijk commented
Would be great! Own SMTP integration would be fun also :).
This is great. Is there any way to incorporate SMTP integration for our mail servers into this so the email can come from email@example.com vs [funiquieidentifier]@tickets.tawk.to?
this is a good idea.
Sorry. That must have been a mistake, i don't even know what I meant!
How about just Auto respond to ticket - e.g. your ticket has been closed/open...?
Auto response could be:
Your ticket is now open.
We replied waiting your response.
Closed reply to reopen.
own language would be great.
Mark Poppen commented
It would be great if we could edit the email template ourselves, but I've seen other support desk apps giving the choice of a few email styles. From tickets to semi-tickets to plain email.
Mark Poppen commented
Right now the ticket replies that customers receive are pretty ugly and look very much like tickets.
I want my customers to feel like I'm using a standard email program, so that they know they're not being treated like a "case" or a number.
Customers are human. Make it feel more personal.
In the ticketing section, I have a hard time to figure out how to easily find new messages and dismiss them or mark them as read. Now I need to go through sites and folders one by one to find messages and need to dismiss them one by one with several clicks. Often I just reply to E-Mails and want to dismiss all messages that are solved already all at once. So two requests: a section that lists all open messages from all sites and pages and a way to batch handle them (mark read, delete, mark solved or whatever)
Exline Creative commented
I think it would be cool improve a bit more chat design and it would be incredible if customers could create the tickets like a Helkpdesk
Your message has been received and is currently being reviewed by our team.
If this message that customer receives
could be edited, it would be great.
The design should be managed in a professional looks