Disable confirmation email in Ticket system
Give us the option to disable set the confirmation mail in Ticket system (the automatic email a customer gets when he writes us an email - the email that always adds: "Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #.")
Totally agree. Also if you autoredirect messages from few emails - you do not need that confirmations to every redirected message.
Yes ! It's really important to change that, because 95% of our customers are French, so receiving it in English is weird. So if it's not possible to translate, then why not leave the possibility of deactivating this function?