push notifications for new emails, tickets
Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...
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The same for android app please
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Ben Giles commented
To be clear, my issue is when tickets are raised in our Knowledge Base. We get an email notification when a ticket is raised, but no iOS app notification or web browser notification. Thanks.
kuki yang commented
I'm also having a vicious cycle
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John Newman commented
ok just wanna send a message
It is an excellent idea, this would solve having to enter my email if we have new emails, hopefully you can implement this proposal, it looks very interesting, thanks
Christos Stefanidis commented
...so good to see it some day!!!!!