Desktop notification feature that will continue to prompt (Not just prompt once) when a chat has been unanswered in the dashboard.
Our company sometimes has am issue with picking up these chats on time when they first come in (Our fault I know), so I was wondering if I were able to request an additional add on feature to the desktop notifications that would continue to prompt you when a chat has been left unanswered in the dashboard.
The feature could let you choose whether to have this turned on or not (obviously) and if turned on, you could choose how often to be prompted when the chat has still not been answered (30 sec/45 sec/1 min etc).
As of right now, there is only one desktop notification prompt when the chat first comes in, and our techs will often miss it (and also don't often check their Tawk tabs in their browsers for various reasons).
NOTE: I just realized that there is a high upvoted request for additional desktop notification add ons below me as I was typing this out, but I will keep this request anyway since I didn't see anyone requesting this specific feature.