add a feature "pay per chat handled by agent"
Instead of hiring agents per hour, maybe I could hire them per chat?
For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me
Maybe if 0 agents are online, a paid agent will handle the chat.
If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.
There would need to be some sort of rule system:
Eg user joins chat - asks x - gets result
Not just people joining to troll or spam and it costing us money