currently if you buy this addon, it allows you to:
- ... Setup a custom support email address
- Use your own domain to converse with your Visitors via email.

but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
for example some POP/IMAP options and choice for what type of communication we want to use this.