Robot to Ask Questions before User is Connected to an Agent
We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?
At the moment we haven’t got an AI or robot.
You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.
Also you can set Advanced trigger to fire for example when visitors message contains some words.