Deliver offline messages in a table/csv
Export offline messages to a CSV or similar database format. This would help intergrate Tawk.to enquiries into a company's Customer Relationship Management software, and be able to review all offline messages per date, and work through them.
Currently they are delivered in the below format (by email)
Offline message sent by XXX
Offline message sent on Sunday, February 17, 2019, at 21:00