Chat assignment
Option for chats to be assigned to each agent in a 1 x 1 shift
36
votes
Victoria
shared this idea
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Jhona Gramm
commented
Hey,
One option for assigning chats to each agent in a 1x1 shift would be to use a round-robin scheduling method. This involves assigning the next chat to the next available agent in a cyclical order. This ensures that all agents receive an equal number of chats and that no one agent is overworked or underworked. Another option would be to use a load-balancing algorithm that assigns chat to https://bestapk.app/intro-maker-mod-apk-v4-7-4-download-vip-unlocked/ agents based on their current workload and availability. This can help to ensure that chats are handled efficiently and that no agent is overwhelmed.