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Ability to see which operators are logged on -

it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

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Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. I would suggest creating a group chat with your fellow agents to see whether or not they are online. Follow these steps to create a group chat: 1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard. 2. Enter the group name and select the property members. 3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online. You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation. The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit your Dashboard, keeping your workflow in one place. Learn more about group chats here: 1. Creating a group chat https://help.tawk.to/article/creating-a-group-chat 2.Adding direct messages and group chats to tabs https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Anonymous commented  ·   ·  Report

    Please add a feature by which company can monitor when does chat agent is logging in. like at what time chat agent has logged into

  • Anonymous commented  ·   ·  Report

    Please add a feature by which company can monitor when does chat agent is logging in. like at what time chat agent has logged into

  • Gene commented  ·   ·  Report

    What about also having a report on dashboard of when each agent was logged in?

  • Kyle commented  ·   ·  Report

    Instead of having to click the Direct Messages button, can there be a person icon in the taskbar to see everyone's status? Would be great if Admins could use that same area to see reporting on each member. To see when they were signed in each day among other stats.

  • Lisa commented  ·   ·  Report

    As Pat and anonymous commented, you can see who's online in the direct messages section. I went ahead and started a direct message with each of my team members and then didn't say anything so they stayed in my direct messages area. We also have Groups set up where it's easy to message and see who's online and who's not. I can't figure out how to remove people from groups though so employees that have left are still listed which drives me crazy.

  • Pat commented  ·   ·  Report

    As anonymous commented, this function is available via the Direct Messages/+ button path - logged-in users of the platform are shown by status.

  • David commented  ·   ·  Report

    This would be excellent, status of the team would allow proper management and availibity of the service to be understood.

  • Anonymous commented  ·   ·  Report

    You will be able to see ALL members (admin and agent) and their corresponding status by clicking the (+) icon in Direct Messages in the dashboard.

    Status color:

    Green = online
    Red = offline
    Grey = invisible
    Yellow = away

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