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Webhook: Transcript of chat

I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

Is it possible to post the transcript of the chat to the webhook once the chat has finished?

Thanks

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Martin McLean shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for sharing your question here.

We have plans to extend this feature in the future. However, it’s not available at the moment.

We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    We have plans to extend this feature in the future. However, it's not available at the moment.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  • Forrest commented  ·   ·  Flag as inappropriate

    Agreed, it's surprising that you wouldn't be able to include a transcript via webhook.

  • Eric commented  ·   ·  Flag as inappropriate

    I'm shocked, the webhook is kinda pointless without a transcript, this should of been requirement #1.

  • josh commented  ·   ·  Flag as inappropriate

    What if i able to send the Transcript to Discord Private Server with the Team.... That should be included....

  • Adam Gill commented  ·   ·  Flag as inappropriate

    +1 this. currently the webhook only contains very very basic information that you can't do a lot with.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Chat transcript would be really useful as a webhook. We currently have the chat transcript sent by email, but when there is sensitive data in the chat (like credit card info), this gets sent unencrypted over internet...

  • Anonymous commented  ·   ·  Flag as inappropriate

    +1 on this. also it would be nice if there could be an easy way to include transcript in the ticket webhook. We are using tickets to create deals in our CRM and it would be nice to have the transcript there. Or at least a direct link to the ticket / conversation.

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    Currently webooks is not a feasible solution because it gives no transcript.

    I had to resort to having a tool that grabs the transcripts from emails and parses them just to get the transcript when a chat ends.

  • David Broadly commented  ·   ·  Flag as inappropriate

    I can't understand why this isn't already included, why wouldn't you want the chat transcript as a Webhook?! This feature might make the chat feasible for me.

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