Webhook: Transcript of chat
I see from a recent post that webhooks are now available within the dashboard - this is fantastic.
Is it possible to post the transcript of the chat to the webhook once the chat has finished?
Thanks
Martin McLean
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We have plans to extend this feature in the future. However, it’s not available at the moment.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Andrew
commented
Amazon's Customer Service live chat history can be found in the mobile app's live chat. Once you open the application, navigate to “Customer Service” and navigate to “I need more help”, this should lead you to a live chat between you and Amazon's customer support. To see the history, just scroll up.
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Katrina Sparks
commented
+1 this
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your question here.
We have plans to extend this feature in the future. However, it's not available at the moment.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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Anonymous
commented
Critical gap in the product
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Leonardo
commented
This is a must-have.
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Realbola
commented
webhook dan main aja slot di https://realbola.life
buruan daftar yuk buat luangin waktu kamu pas psbb
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Forrest
commented
Agreed, it's surprising that you wouldn't be able to include a transcript via webhook.
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Eric
commented
I'm shocked, the webhook is kinda pointless without a transcript, this should of been requirement #1.
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josh
commented
What if i able to send the Transcript to Discord Private Server with the Team.... That should be included....
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Adam Gill
commented
+1 this. currently the webhook only contains very very basic information that you can't do a lot with.
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Anonymous
commented
Chat transcript would be really useful as a webhook. We currently have the chat transcript sent by email, but when there is sensitive data in the chat (like credit card info), this gets sent unencrypted over internet...
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Vallery De Lexy
commented
+1 this
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Anonymous
commented
+1 on this. also it would be nice if there could be an easy way to include transcript in the ticket webhook. We are using tickets to create deals in our CRM and it would be nice to have the transcript there. Or at least a direct link to the ticket / conversation.
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[Deleted User]
commented
Currently webooks is not a feasible solution because it gives no transcript.
I had to resort to having a tool that grabs the transcripts from emails and parses them just to get the transcript when a chat ends.
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Anonymous
commented
We need this
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David Broadly
commented
I can't understand why this isn't already included, why wouldn't you want the chat transcript as a Webhook?! This feature might make the chat feasible for me.