Add a “tip agent” button at the end of a chat
At the end of a chat, a “Tip agent” button will pop up so you could tip either a hired agent or regular agent. The agent will optionally asked to input their PayPal email address to receive tips. If the agent does not want to receive tips then the tip agent button will appear grey and if you click it it will say agent is not accepting tips.
Ben G commented
What about making it where they send it via PayPal and if the agent doesn't have their own PayPal, then it goes to the companies PayPal with a reference "agents name"