Option to hide chat bubble
The option to turn the chat bubble off on the website while still being Online OR Away. We don't want the bubble to be viewable at all times and we may need to do a chat.
Example: One agent is working and their shift is ending, they are in middle of a chat and want to shut off the chat bubble so no new chats come in. Our hours are not always the same so being able to do this when we want is helpful, like Zendesk Chat offers when invisible.