Customize tickets emails
Could be great to add our own logo on the tickets emails + a signature.
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your request here.
The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Thanks for this useful information and keep posting more.
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Roman Davis commented
I appreciate your offer because most of the customers are eager to get tickets online and you have provided them with online facilities.
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Camisas Haber's commented
It would be nice to be able to change the language as well.
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We are blocked on the implementation of your ticket management solution due to the fact that it is not possible to personalise the ticket emails in French.
It is not possible to send them like that for the moment
I think i can add it on:
Any update for that feature?
This is one of the most important thing for our organisation..
We are a french community and the automatic email (in english and impersonal) is a uge bug for us..
We we thought that the fact of using zapier will solve this problem but it doesnt!! Now our users have 2 emails when they submit tickets. We had to remove zapier and remove the capabality of submitting tickets from the knowledge base.
We pay for removing branding but in fact, we can not.. 🤷♂️
We even can not remove this automatic email!!!
Do I miss something?
1. There should be a customize Signature option in ticket replies, which ensure customers about Support executive identity and departments etc this also looks professional, most of the chat software has this option.
2. Email SMTP integration option where customer will email directly and support ticket will be created automatically instead of urs.
3. Options to edit replies in tickets.
4. Embeded script for support ticket form which can be inserted in webpage where ppl can fill the details and open the tickets directly from our website.
5. Request. How can customer feedback letters be translated?
I beg you very much.
Please also make it possible to disable the message!
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