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I need the to change the below position, it will make a big problem on mobile device.
https://thegamersmall.com/

Kindly someone help me to fixed that

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To all our Valued Users,

Thank you for choosing tawk.to and for sharing your request here.

The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

In this case, such a solution to the problem will be very appropriate.

The administrator should also have the option to customize the text of emails sent to the client and translate it into the local language, as it is now not possible to change the language of the emails and our clients receive a message in English that some do not understand.

1. There should be a customize Signature option in ticket replies, which ensure customers about Support executive identity and departments etc this also looks professional, most of the chat software has this option.

2. Email SMTP integration option where customer will email directly and support ticket will be created automatically instead of urs.

3. Options to edit replies in tickets.

4. Embeded script for support ticket form which can be inserted in webpage where ppl can fill the details and open the tickets directly from our website.

I see that this feature has been pending for 4 years. So I have not big hope that it's going to be implemented.

However, I'd like to ask it. My customers are Spanish people so I'd need to translate the text to Spanish.

Thanks

How is this still not a feature?

We need the ability to translate these e-mails!

Ability to translate the email into other languages. In particular the ones sent to users, such as the one that starts with "Hi USERNAME,

Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #XX

translate to spanish :(

Ability to create template of email layout

... capacidade de criar algum layout de modelo de email (em html) que possa ser compatível com o layout da empresa (cores, widgets) que usa o Tawk.

We will to start to use your service to give support to our customers, we bougth the add-on that permit to personalize sometings, but it doesn't let us to personalize the language in the email messages that we send to our customers, there are any way that let us to change the language in these emails?

Ability to translate the email forms into other languages. In particular the ones sent to users, such as the one that starts with "Hi USERNAME,

Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #XX"

It would be nice to improve the tickets system with the following features:
- ability to set a custom "from" address
- ability to activate or not e-mail notifications
- ability to edit the template of all e-mails sent to the user

Hi there

When users receive offline messages, can we change the title to our own? Also can we change the "From" name. I don't see any option for this. We can not use it if can not change the title and from name. Please help on this

Many thanks

Obviously, this is important. Customer receives a notification of their own message without any indication that a ticket was created. Last I checked people weren't mind readers lol

Only 22 votes? Very good idea