It would be good to be able to change what goes into the email... for example we do not like the fact that it states what the Priority is...

It would be good to be able to change what goes into the email... for example we do not like the fact that it states what the Priority is...

ticketing system is very simple. It should have:

1. configurable e-mail adres (e-mials to customers should be sent from my comany e-mial), so it need to have: SPF+DKIM

2. Default text of auto-reply should be translated/ allowed to edit it

3. defauld text of auto-reply should be optionally disabled

4. All e-mial templates (with answers) shoud be editable and translated

5. tickets should be automatically closed after user is not answering with X days. Option yes/no

Would appreciate a response on it.

Thank you.

Dear tawk.to devs,

I am in dire need of some additions in the email notification feature. Even if you make it a paid feature, I'd like to go for it. I am planning to add it on multiple websites.

Here is what I want:

1. Custom email subjects - predefined in the property setup. E.g. Sales Chat, Support Chat followed by date or time stamp.
2. Ability to add different email recipients for each subject. So recipients only get chats relevant to them.
3. Ability to select the subject during chat - where the email is to be sent - and a prompt to the agent to select the subject if he attempts to close the chat without doing so.
4. Option to include visitor details (location, device/browser type, referral link, timeline/navigation details) in the email. Helpful for marketing and QA.
5. Option to display Notes in the email (best on top of the email). Helpful if the recipient only wants to read the summary first and the whole chat later on.
6. Ability to email the conversation as soon as it ends, not when the visitor leaves the website. Helpful for quick follow ups.
7. Ability to manually trigger email notification as the chat is happening. Helpful if we need someone to call an irate visitor immediately or elevate a concernt urgently.
8. An indication in the messaging history as to when the email was sent, with which subject and how many times.
9. Ability to enable or disable automatic notifications. Leaving it upon the agent's discretion to send notification for a particular chat.

Please let me know what I need to do to get it implemented asap. This is going to greatly affect my work.

Highest priority for now is the first three points.

I'd really appreciate your help on it.

Regards,
Jay
A happy tawker!

There should be a option of customize the format of ticket as when we create new ticket its mailed to our customers ,so there should be proper format according to the business , like we are into travel so what ever our customer has enquired us we create a ticket for that and thats mailed to our customer in a proper format so when he follow us he should be having all details in front of him.

I can translate to russian. Please do the opportunity to translate into another language as soon as possible, a very good futures, but I can not use it. My clients do not understand English.

Agree - would love to see this feature added! A necessary addition in my opinion.

The current email capabilities don't support a rich text body. This is essential because customers don't know embedded images, fonts, font colors, etc are all stripped out of inbound emails. That makes it very difficult to collaborate with customers.

Would like to change text to italian.

I'd like to change into slovak.

Agree with this idea, it could be very useful to have this feature. Will let us open to talk through our international websites

Customize outgoing offline message notification email.

I use tawk.to to send leads to local businesses. they get confused and miss leads due to the email subject line/from email...

Would be nice to alter the outgoing email subject and from email. As well as change branding so they see its coming from their website.

I hope this idea is not yet created, this is not a "canned response" suggestion, but to change the text such as the one that the customer receives saying "a new ticket has been created" to something else that fits the company better - so essentially, editing the template colors, text header and footer

The 'offline message' email that gets sent customizable.

It would be good to be able to remove the tawk branding and add our company's design. This way it can be forwarded to a customer without any modification.

Very good idea, love to be able to translate to german

Good idea. I'd like to change into spanish.

Possibility to edit Template Emails Ticket system or translate them.

I would love to be able to add a signature to the ticket messages.

This way i can add important links and make it clear from what company the ticket is send from.

The Administrator should be able to edit these texts.