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Customize tickets emails

Could be great to add our own logo on the tickets emails + a signature.

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Franck shared this idea  ·   ·  Report…  ·  Admin →
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Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Claudia commented  ·   ·  Report

    customization of automatic e-mails sent to consumers

  • Paulo Moreira commented  ·   ·  Report

    I can setup the interface to Portuguese, but the e-mail templates is still in English.Will be great if I can personalize the e-mails templates to my language.

  • Anonymous commented  ·   ·  Report

    +1 for, at least, translatable emails. My visitors would like to receive the emails in spanish or catalan

  • tobias commented  ·   ·  Report

    i serve a lot of people which do not speak or write english.
    so it would be nice to give them german email templates.
    then the ticket system work for me 100%
    Thanks

  • Do You Like Germany commented  ·   ·  Report

    Change the text in the automated emails so you can create a text which fits exactly to your company. That means:

    ##- Please type your reply above this line -##
    Hi ___
    Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #___.

    It would be better If you could decide by yourself what text you are using

  • Marcel commented  ·   ·  Report

    Really would like to change ( localize ) the email Tawk.to sends when I am offline and my website visitor leaves a message via the tawk.to widget.
    No my website is in Dutch and the labels in the email are in english. Call me a perfectionist, but I would really like this option! :)

  • Martin Becker commented  ·   ·  Report

    Please add that we can Edit and change the CSS/Html code of the Emails it would be awesome to see tawk to emails in our own stylish look.

  • Anonymous commented  ·   ·  Report

    You can edit the email that is sent to players when creating a ticket.

  • Jonathan commented  ·   ·  Report

    Hi, when we talk offline by tickets appear this message before the message:
    ##- Please type your reply above this line -##
    Hi Jonathan,
    Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #1.

    The problems is that we work in spain, and we talk in spanish, so we need to be able to change that text or translate it at least to spanish

  • Anonymous commented  ·   ·  Report

    We need the email that goes to the customer opens a ticket qaundo be translated into the language chosen in the control panel, the tests I made is not possible to modify the language of the email.

  • Jônatas commented  ·   ·  Report

    Please add pt-br translation to emails sent by tawk, like transcript and offline messages.

  • INNBatível commented  ·   ·  Report

    Emails should be in portuguese. We can't use the offline chat sending emails in English, this is a big issue for us

  • Pascal commented  ·   ·  Report

    Hi, is it possible to translate the text that is sent to the customers in emails when we create a ticket?

  • Cawe Coy commented  ·   ·  Report

    The email the agent and the customer receive is not translated to my dashboard language: Portuguese. Can you translate it, please?

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